Data Center Operations Assistant

Job Title Data Center Operations Assistant Job Description Summary We are looking for Data Center Operations Assistant to support the safe and efficient day-to-day operations of a critical data center environment. This role is responsible for assisting with infrastructure monitoring, incident response, maintenance activities, and compliance with site procedures, while helping ensure operational continuity in a 24x7 mission-critical setting. Job Description About the role: • Infrastructure Monitoring: Support 24x7 monitoring of data center infrastructure and respond promptly to alerts and incidents. • Break-Fix Support: Assist with break-fix maintenance across server, networking, and storage infrastructure. • Installation and Testing: Help install, configure, and test hardware and software to support operational and business needs. • Troubleshooting: Troubleshoot and resolve hardware, connectivity, and network-related issues in a timely manner. • Preventive Maintenance: Support preventive inspections and routine maintenance activities to reduce downtime and operational risk. • Operational Support: Assist with day-to-day data center operations while ensuring alignment with business and compliance requirements. • SOP and MOP Compliance: Follow Standard Operating Procedures and Methods of Procedure to ensure safe, consistent, and compliant execution of work. • Asset and Inventory Management: Maintain accurate asset and inventory records to support audits, reporting, and capacity planning. • Performance Monitoring: Help monitor data center performance metrics and support corrective actions where needed. • Project Support: Assist with small-to-large scale projects, including migrations, expansions, and operational improvement initiatives. • Team Support: Carry out requests from the plant supervisor and office engineer, while supporting plant operators with site monitoring and maintenance activities. About You: • Fresh diploma graduate with 0–1 years of experience in IT infrastructure, technical operations, or a related field. • Internship experience in data center operations, IT support, or infrastructure environments is preferred. • Basic knowledge of data center infrastructure, including servers, networking, and storage. • Strong troubleshooting, problem-solving, and decision-making skills, especially in time-sensitive situations. • Effective communication and collaboration skills when working with stakeholders across functions and levels. • Able to work independently, take ownership of tasks, and follow through on responsibilities. • Flexible to support 24x7 operations, including weekends, public holidays, and on-call requirements. • Strong organizational skills, attention to detail, and commitment to accurate documentation. • Physically capable of handling hardware equipment up to 50 lbs. • Demonstrates leadership potential, with the ability to support mentoring, training, and team capability building. • Committed to continuous improvement and open to learning new technologies and industry practices. INCO: “Cushman & Wakefield”