Associate, SRE Support Engineer, Global Financial Markets Technology, Group Technology

Business Function Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities • Provide functional and technical support for GFM applications to ensure stable production operations. • Support users across Front Office, Back Office, Finance, and FX, including direct engagement with traders during market hours for time-sensitive issues. • Analyse, own, and resolve production incidents impacting trading or downstream processes; coordinate with cross-functional teams to restore services promptly. • Proactively monitor system performance, identify bottlenecks, and implement optimizations to enhance system reliability and scalability. • Collaborate with development teams to test and deploy enhancements, bug fixes, and new features. • Drive automation of support activities and operational tasks to improve efficiency and reduce manual effort. • Develop monitoring tools and alerts to enable proactive issue detection and auto-healing/recovery mechanisms. • Provide day-to-day production support for DBS in-house Front Office applications. • Participate in on-call rotations, including after-hours support and weekend implementations where required. • Work in shift rotations during support duty weeks and manage escalations from Level 1 teams. • Contribute to continuous improvement initiatives, process enhancements, and knowledge-sharing practices. • Maintain strong collaboration within the support team and across GFMT teams, ensuring high-quality service delivery to business users. • Automate recurring tasks to reduce operational toil for both end users and internal teams. • Strong ownership and accountability, Team player with collaborative mindset and Customer-focused with a commitment to service excellence Requirements • Minimum 5 years of experience in a similar role supporting mission-critical financial applications. • Hands-on experience with IBM Spectrum Computing (Murex GRID). • Strong understanding of Termsheet generation tools and FX Trading applications ( eFXO ). • Practical experience with AWS services (ECS, EC2, CloudWatch). • Experience working with Red Hat OpenShift (Pods, Containers, Clusters). • Knowledge of Java, Microservices architecture, and Databases [MSSQL, MariaDB & MongoDB]. • Familiarity with Shell scripting, CI/CD pipelines, and AWS services. • Good understanding of Structured Products and FX products. • Experience with monitoring and observability tools such as ELK (Kibana), Prometheus, and Grafana. • Hands-on experience with DevOps tools: Git, Bitbucket, Jenkins and CA Release Automation • Strong analytical, troubleshooting, and problem-solving skills with the ability to manage high-pressure situations. • Comfortable operating in a Front Office trading environment with time-sensitive deliverables. • Excellent communication skills with the ability to interact with both technical and non-technical stakeholders, including traders and operations teams. • Proven ability to work in a fast-paced, high-availability financial systems environment. • Continuous learning mindset and a passion for staying up-to-date with industry trends and technologies Location: DBS Asia Central Job: Technology Schedule: Regular Employee Status: Full time