VP, Technical Lead, Institutional Banking Group Technology, Group Technology

Vice President, Customer Management & Analytics Platform, Developer Lead Institutional Banking Group Technology, DBS Singapore About the Role We are seeking a highly experienced and hands-on technology leader to lead engineering, architecture and delivery for Customer Management & Analytics (CMA) platform within Institutional Banking Group Technology (IBGT). WHAT YOU'LL DO Engineering & Technology Leadership • Lead the architecture, design, development and delivery of strategic CMA platforms supporting customer acquisition, account onboarding, relationship management, workflow automation, servicing and operational processes. • Define platform technology strategy and engineering roadmaps aligned to IBGT and business objectives. • Drive platform modernisation initiatives leveraging cloud-native technologies, microservices, APIs, event-driven architectures and enterprise integration patterns. • Deep dive into solution architecture, application design and code reviews to ensure scalability, resilience, security, maintainability and performance. • Lead complex technical decision-making and provide guidance on architecture evolution, technical debt management and platform investment priorities. • Ensure solutions comply with technology risk, cyber security, regulatory and data governance requirements. • Lead incident investigations, root cause analysis and long-term corrective actions while continuously improving platform reliability. AI, Agentic AI & Innovation • Lead the design and implementation of GenAI and Agentic AI solutions to improve customer experience, productivity, platform intelligence and operational efficiency. • Drive adoption of enterprise AI capabilities including LLM platforms, Retrieval-Augmented Generation (RAG), AI agents, knowledge management platforms and intelligent workflow orchestration. • Partner with business and operations teams to identify high-value AI use cases and accelerate industrialisation of successful experiments. • Build sustainable AI engineering practices including observability, governance, model lifecycle management and responsible AI controls. • Evaluate emerging technologies and translate innovation opportunities into scalable business solutions. People Leadership • Build a strong engineering culture centred on accountability, innovation, collaboration and continuous learning. • Attract, recruit and retain high-performing technology professionals. • Create an environment where engineers can balance innovation, experimentation and delivery excellence. WHAT WE'RE LOOKING FOR Experience & Leadership competencies • Minimum 10 years of technology experience with substantial hands-on software engineering and application development experience. • Proven track record leading software development teams and engineering organisations in banking or financial services. • Extensive experience as both a software developer and developer lead across enterprise-scale systems. • Experience delivering large-scale mission-critical platforms supporting customer-facing or operational banking functions. • Proven success working within complex global organisations with matrix reporting structures. Proven ability to lead through ambiguity and organisational complexity. • Possess a track record of managing and developing engineering leaders and technical professionals. Strong coaching, mentoring and succession planning capabilities. • Experience balancing innovation, R&D work and production delivery commitments simultaneously. • Strong understanding of banking technology controls, risk management, cybersecurity and regulatory expectations. • Strong ownership mindset with a "can-do" attitude and passion for continuous improvement. Domain Expertise Experience in any one of the following domains: • Generative AI and Agentic AI • Data Analytics and Business Intelligence • Big Data Platforms and Data Engineering • Customer Relationship Management (CRM) • Digital Customer Onboarding • Account Opening Platforms • Workflow and Business Process Management • Commercial Banking and Corporate Banking Platforms Technical Skills • Strong experience in enterprise application architecture and solution design. • Deep hands-on development experience in Java, Spring Boot, Microservices and API development. • Strong understanding of event-driven architectures, Kafka, messaging platforms and enterprise integration patterns. • Experience working with cloud-native platforms, containers, OpenShift, Tanzu or equivalent cloud technologies. • Strong knowledge of databases, data architecture and distributed systems. • Experience with DevSecOps, CI/CD, test automation and modern software engineering practices. • Strong understanding of AI/ML deployment architecture and enterprise AI platforms. • Ability to review solution design, architecture and source code at a detailed technical level. • Experience designing resilient, scalable and cost-effective enterprise solutions. Education Bachelor or Master Degree in Computer Science, Engineering, Information Technology or a related discipline. Location: DBS Asia Hub Job: Technology Schedule: Regular Employee Status: Full time