Customer Account Specialist (Mandarin Speaking)

Customer Account Specialist (Mandarin Speaking) This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: CAS – Customer Account Specialist (Graduates) About the Role Kick-Start Your Career with Confidence • Begin your professional journey in a customer-facing role where you will receive structured training, practical exposure, and the support you need to grow with confidence. Build Meaningful Customer Relationships • Create a positive and professional customer experience in every interaction. • Build confidence in communicating with customers through email, phone, and HPEFS customer portals. • Develop strong working relationships with customers and internal stakeholders across the business. Key Responsibilities Customer Experience and Account Support • Gain hands-on experience in customer payment processes and learn how to work with key customer contacts. • Support the management of healthy accounts receivable balances for assigned customers. • Build attention to detail by accurately recording customer interactions and account activities in the system. Collections and Accounts Receivable Management • Develop practical exposure to collections and delinquency management while helping the team achieve AR targets across billed and due, 31+, 91+, and 181+ ageing buckets. • Participate in AR review meetings and month-end forecasting activities to understand how finance operations work in practice. • Learn to process payment allocations accurately in line with company policies and standards. Teamwork and Collaboration • Work closely with team members and managers in a supportive environment to resolve customer and account issues. • Learn how to manage escalations, disputes, and non-responsive cases effectively and professionally. • Share ideas and contribute to customer-focused projects and continuous improvement initiatives. • Build confidence in working with both internal and external stakeholders. • Strengthen your judgment, ownership, and follow-up skills while learning established internal processes. What You Will Gain • Hands-on training, practical mentorship, and real-world business exposure from day one. • The opportunity to build a strong foundation in finance, accounting, and customer operations. • Development of valuable workplace skills including communication, collaboration, negotiation, and problem-solving. • A great starting point for long-term career growth and future progression opportunities. Who We Are Looking For • Good written and spoken English communication skills. • Good written and spoken Chinese communication skills is mandatory for this role. • A positive attitude and a willingness to learn, grow, and take on new challenges. • Basic knowledge of finance or accounting principles will be helpful. • Proficiency in Excel would be an added advantage. Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here . Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability. What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #malaysia #hpefs Job: Services Job Level: Entry HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. 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