Customer Account Specialist (Korean Speaking)

Customer Account Specialist (Korean Speaking) This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: CAS – Customer Account Specialist Deliver customer experience within the lifecycle processes • Service requests of customers through different access channels (email, phone, post, customer portal) • Build and maintain strong internal and external customer relationships including higher management within customers’ organization. • Demonstrate understanding of customer infrastructure, processes, and key customer contacts • Support Total Customer Experience Collection & Delinquency Management • Prepare monthly collection strategies and establish action plan to meet/exceed metrics • Report progress during AR review meetings and effectively forecast month-end metric results • Manage collection balances per Customer • Target Open A/R > 30, 60, 90,180 days • Ensure Cash Allocation & Suspense management are managed timely and accordingly to policies and procedures • Target aged suspense over 91+ to be minimal • Document all collection activities in required applications Team Collaboration • Communicate/escalate internally any customer changes quickly, consistently and effectively • Collaborate and engage with team members providing valuable input for customer projects/solutions • May act as a team or project leader validating deliverables and team decision making processes • Works on problems / projects of moderately complex scope. Exercises independent judgment within defined practices and procedures to determine appropriate action. • Provides guidance and leadership to all colleagues • Proficient and compliant to internal processes and policies • Demonstrate sound judgment, prompt follow-up, and timely escalations • Escalate disputes and non-responsiveness effectively and timely • Proactive interaction and collaboration with various internal and external stakeholders Others: • Strong communication and negotiation skills. • A good command of English in writing and speaking. • A good command of Korean in writing and speaking is mandatory for this role. • Basic knowledge about finance and accounting will be an advantage to have. • Typically, with minimal 2 years related experience in customer facing / support environment. Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here . Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability. What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #malaysia #hpefs Job: Services Job Level: Intermediate HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. Recruitment Fraud Alert We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Socia…