SME, Support

JOB DESCRIPTION Customer Service • Maintain a positive and professional working relationship with internal and external clients. • Respond to customer service requests in a timely manner. • Respond to emergency calls 24x7x365 days. Maintain Data Center Systems • Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems. • Conduct daily walkthrough of DC to record and report any faults or defects detected and take down record of M&E equipment • Plan, coordinate Master Maintenance plan from Elect, Mech. Work with Site Lead to inform affected clients and to make changes if requested by clients. • Work with all DC vendors/term contractors/equipment OEM on the scheduled maintenance to ensue that all planned maintenance are carried out. • Ensure that the FOC is monitored and manned at all times and that EPMS, BMS, and Fire System alarms are responded to in a timely manner; contain/isolate the fault identified and provide impromptu escalations/updates base on escalation plan laid • Conduct daily routine checklist to ensure no environmental abnormalities and all critical M&E related systems are in good working condition • Ensure all subcontractors are inducted and permitted to work within the Critical Environment domain. Review contractor method statements, risk assessments, and MSDS to ensure compliance with site health & safety and operating procedures • Supervise planned maintenance work conducted by contractors/OEMs ensuring all work conducted are as per submitted PTW, MOS and checklist approved, ensuring the quality of work conducted • Maintain log and records of instrument readings, equipment and consumable stock level • Report all unlocked doors and racks to the security control • Briefing and handover to Shift Duty Technician on all outstanding issues and Standing Instructions from the Operation Lead / Assistant Manager / Manager • Attend to Incidents and field service reporting and filing JOB REQUIREMENTS Qualified candidates will possess the following: • ITE/Nitec/Diploma in Electrical or Mechanical Engineering, Facilities Management, or equivalent field of study required. • Experience of the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Chillers, Air handling units, Chilled water plant, CRAC units, Fire Alarm systems, and Fire Suppression systems. • Advanced knowledge of Microsoft Office Suite - Word, Excel, Outlook and Visio required; working knowledge of SharePoint preferred. • Proficiency in both written and spoken English. • 3 to 5 or more years of experience in a data center or other Critical Environment required (preference is given to data center, hospital, pharmaceutical production or power plant experience). • Working knowledge of mechanical, electrical, life safety monitoring and control systems typically used in critical environments. • Proficient knowledge of HVAC and/or Electrical Systems. Shall be proficient in both Electrical and Mechanical. BUSINESS SEGMENT Connectivity PLATFORM Operating Division