Senior Manager, Training

JOB DESCRIPTION Position Summary: We are seeking a seasoned and versatile professional to take on a duo-role within the Data Center Operations team. The successful candidate will serve as: A Change Advisory Board (CAB) Approver responsible for evaluating and authorizing changes that impact DC Operation’s infrastructure. A Trainer for the Data Center Facility Equipment (Electrical/Mechanical/General Facility Systems) domain to upskill the Data Center Operations Team. This is a role ideally for someone with strong technical expertise, a passion for knowledge transfer, and leadership capabilities to influence and align with best practices across multiple mission-critical data center sites in APAC. The incumbent will lead and work closely with other Subject Matter Experts (SMEs) to enhance the training materials. Key Responsibilities: 1. CAB Approver Responsibilities: A formal body that evaluates proposed changes in (OT) facility environments to ensure minimal risk and business disruption. CAB Approvers assess changes for feasibility, risk, impact, and alignment with policies. • Review and approve change requests affecting the facility infrastructure of data centers. • Assess risks, business impact, compliance, and technical feasibility of changes. • Collaborate with cross-functional teams to ensure safe and efficient execution of changes. • Maintain documentation of approvals and ensure alignment with change management policies. • Participate in regular CAB meetings and provide technical input. • Participation in off-hours CAB meetings or emergency changes as needed. 2. Trainer – Electrical, Mechanical & General Facility Management Systems: An expert responsible for educating and upskilling team members through structured programs, hands-on sessions, and knowledge-sharing initiatives, ensuring operational excellence and compliance with standards. • Develop and deliver training programs on electrical, mechanical and general facility systems. • Conduct onboarding training for new hires and regular upskilling for existing staff. • Organize practical workshops, simulations, and walkthroughs of critical systems. • Evaluate training effectiveness and update content as needed based on new technologies or standards. • Maintain a knowledge base of SOPs, manuals, and troubleshooting guides. • Leverage AI and digital learning technologies to convert classroom-based training materials into engaging, self-paced online courses, including human-like voice narration, videos, interactive content and knowledge checks. • Develop AI-assisted assessments and self-marking quizzes to enable automated testing, scoring, feedback and identification of competency gaps. • Use AI to create relevant training scenarios, case studies, simulations and refresher content from operational incidents, lessons learned and technical knowledge. Qualifications: • Bachelor’s degree in electrical, mechanical engineering or a related field. Master’s preferred. • Minimum 10 years of experience in data center operations with a focus on facilities systems. • Certified in ITIL (preferably v4) with experience in Change Management processes. • Proven experience in training or mentoring technical staff. • Experience in leading or contributing to a Center of Excellence is a strong advantage. • Understand AI tools and mastering the Prompt will be an added advantage. • Strong analytical, communication, documentation and presentation skills. • Ability to lead cross-functional initiatives and influence stakeholders. • Demonstrated ability to use Generative AI, e-learning/LMS platforms and digital content creation tools. • Experience in developing online courses, digital assessments or AI-assisted learning content will be an advantage. #LI-KK1 JOB REQUIREMENTS Key Competencies: • Technical Expertise in Data Center Electrical Infrastructure • Change Management & Risk Assessment • Training & Development • Leadership & Strategic Thinking • Collaboration & Communication • Continuous Improvement Mindset Work Environment: • On-site presence at data center facilities is required. • Occasional travel to regional data centers or training sites. BUSINESS SEGMENT Connectivity PLATFORM Operating Division