Business Analyst (Cards System)

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager. Position Overview: We are seeking a highly skilled and experienced Business Architect / Business Analyst to join our team and play a key role in the Group’s major re-platform implementation for our Cards Management System across the regions. The Business Architect / Business Analyst will collaborate with various stakeholders, including business leaders, product owners, and technology teams, to define and shape the strategic vision for our cards management processes and systems. The ideal candidate will have a strong understanding of the card lifecycle and possess excellent analytical, problem-solving, and communication skills. Responsibilities: • Develop and maintain a comprehensive understanding of the card lifecycle in the respective regions, including card issuing, merchant acquiring, and card payment industrial requirements. • Design and document end-to-end card lifecycle business process models, system and business architecture diagrams, product lifecycle, interfaces, data flows, and integration points with other systems. • Collaborate with business leaders and product managers: • to understand regional business requirements and translate them into user stories/functional specifications. • to define and prioritize system enhancements and new features. • Collaborate with Cards system vendor and internal technology teams to ensure the system implementation is aligned with business requirements and industry best practices. • Evaluate business processes, conduct impact analysis and feasibility studies, and provide compelling and innovative solutions. • Analyze and evaluate existing processes and systems to identify areas for improvement and optimization. • Provide guidance and support to business analysts and development teams across different phases of implementation. • Stay up-to-date with industry trends, latest technology, and best practices in modernizing systems and automating processes. Qualifications: • Good knowledge of consumer and corporate cards’ product lifecycle (credit card, debit card, unsecured loans) and business process. Knowledge in other credit product domain would be added advantages. • Experience in Digital Banking & business process reengineering project will be added advantages. • Possess business analysis experience. Strong analytical skills with the ability to assimilate information quickly and gain consensus from multiple stakeholders when required. • Good oral and written communication skills, including documentation and presentation skills. • Comfortable communicating across business divisions and levels of seniority • Experience in agile/SCRUM deliver/SDLC, digital initiatives involving technologies such as microservices, API, cloud etc. will be added advantages. What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.