Section Head (Core Banking & Cards)

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager. Roles and Responsibilities: • Manages Core Banking & Cards systems which are mission critical systems in the bank. • Manages local and cross border services delivery and ensure it meets SLA and KPI which includes service improvement, recovery and resolution • Manages risks related matters associated to the applications under the portfolio • Stakeholder management – reporting to senior management on health of service delivery, application risks status, deliverables and progress updates • Works closely with management and counterparts in Singapore as part of delivery • Manages business units’ key stakeholders in terms of service delivery, key issues and expectation • Manages and monitor service delivery and performance of various vendors • Manages contracts and financial matters of applications under the portfolio • Plan, implement and monitor departmental budgets, ensuring budget are achieved together with cost savings target • Plan and implement cost savings and cost avoidance initiatives as well as improving productivity • Plan development of individual skills to support current and future departmental objectives cum direction • People management – Manage resources and recruitment, manage and review team performance including performance appraisals Requirements: • Degree in Computer Science/ IT or related fields • Preferably at least 10 years of working experience in IT • Minimum 5 years of working experience in managing and leading a team of at least 15 people in the capacity detailed above • Experienced and ability to act & manage on 24x7 basis when there is an escalation on critical production issues • Demonstrates leadership quality and positive mindset of growing and motivating the team, service improvement and result/deliverables-based • Knowledge of Core Banking and Cards systems are required preferably in Silverlake Integrated Banking System (SIBS) system. • Pleasant personality with good communication and interpersonal skills. • Knowledge in Banking IT environment and experience in managing mission critical applications will be a plus. What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.