Corporate Banking Operations Support - AVP

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Why Join As a Business Banking Operations at OCBC, you'll play a vital role in supporting the growth and success of our business customers. You'll work behind the scenes to ensure seamless day-to-day operations, resolving issues and improving processes to deliver exceptional customer experiences. It's a challenging and rewarding role that requires attention to detail, problem-solving skills, and a passion for delivering results. How you succeed To succeed in this role, you'll need to be proactive, flexible, and able to work well under pressure. You'll collaborate with various stakeholders to identify and resolve operational issues, implement process improvements, and ensure compliance with regulatory requirements. Your ability to analyze complex problems, think critically, manage stakeholders and communicate effectively will be essential in driving success. What you do We are seeking a highly motivated and detail-oriented candidate to support the Global Corporate Banking Division's operational governance, business management, and strategic initiatives. The successful candidate will serve as a central coordination point across Global Corporate Banking, Operations & Technology, Operational Risk Management, and International Offices to ensure effective governance, process efficiency, regulatory compliance, and operational excellence. The role requires strong stakeholder management skills, project execution capabilities, and a solid understanding of corporate banking operations and risk controls. You will drive key division-wide initiatives, manage governance documentation, support service review forums, and coordinate operational activities across both Singapore and Overseas offices. Business Management & Strategic Initiatives 1. Coordinate and drive division-wide operational improvement initiatives. 2. Support implementation of regulatory and market-driven initiatives, including industry reforms. 3. Lead cross-functional projects/initiatives involving Front Office, Operations, Technology, and Risk teams. 4. Identify process improvement opportunities and recommend automation or efficiency enhancements. 5. Facilitate discussions between Banking business units and support functions to implement strategic initiatives Service Review & Document Management 1. Serve as custodian of division-wide governance documents, policies, procedures, and operating manuals. Ensure timely review, update, approval, and communication of these documents. 2. Coordinate Quarterly Service Review Meetings with Operations and business support functions and monitor Service Level Agreements (SLA) and Service Level Indicators (SLI). 3. Prepare management dashboards and performance reports. 4. Track and escalate service issues, operational risks, and remediation plans. Risk, Control & Regulatory Support 1. Support risk and control governance within the Corporate Banking Division. 2. Monitor adherence to operational procedures and regulatory requirements. 3. Coordinate issue remediation and management action plans arising from audits, compliance reviews, and risk assessments. Operational Excellence & Continuous Improvement 1. Identify inefficiencies, control gaps, and opportunities for automation or process enhancement. 2. Lead continuous improvement initiatives to improve productivity and service quality. 3. Promote best practices across business units and international offices. 4. Support the division's transformation and operational excellence agenda. International Office Support 1. Serve as liaison between Singapore and international offices for business and operations support matters. 2. Coordinate regional operational initiatives across overseas offices. 3. Ensure consistency of operational standards and governance across locations. Who you are Education • Bachelor's degree in Business, Banking or a related discipline. • Professional certifications in banking, risk management or project management will be advantageous. Experience • 6 to 10 years of relevant experience in Corporate Banking, Middle Office, Business Management, Operations, or Banking Governance functions. • Strong understanding of corporate banking products, processes, and operational controls. • Experience managing cross-functional projects and regulatory initiatives within a banking environment. • Prior experience interacting with regional or international stakeholders is preferred. Technical Knowledge • Good understanding of: a) Corporate Banking operations b) Operational risk and controls c) Regulatory governance d) Service management frameworks • Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint. • Experience with data analysis, dashboard preparation, and management reporting. Core Competencies • Strong stakeholder management and influencing skills. • Excellent written and verbal communication skills. • Strong analytical and problem-solving mindset. • Project management and execution capability. • Ability to manage multiple priorities and work independ…