Regional Business Architect / Business Analyst (Payment & Self-Service Channels)

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Position Overview We are seeking a highly skilled and experienced Business Architect / Business Analyst to join our team for further expanding our Internet Banking / Mobile Banking System and digital payment services such as Real-Time Retail Payment Platform (RPP), Telegraphic Transfer, RENTAS, Interbank Transfer (GIRO). The Business Architect / Business Analyst will collaborate with various stakeholders, from channel (i.e. Internet Banking / Mobile Banking) to middle and back office to analyse the opportunities for process improvement / straight through process. • Develop and maintain a comprehensive understanding of the Payment / Internet Banking / Mobile Banking from front to back including customer journey and service requests and routing to backend operation processing if the requests are not Straight through processed. • Design and document end-to-end customer service fulfilment process models, business architecture diagrams, data flows, and integration points with other systems, especially for cases that can be STP. • Collaborate with business stakeholders, product managers and operation users: • To understand regional business requirements and translate them into user stories/functional specifications. • To define and prioritize system enhancements and new features. • Collaborate with internal technology teams to ensure the system implementation is aligned with business requirements and industry best practices. • Evaluate business processes, conduct impact analysis and feasibility studies, and provide compelling and innovative solutions. • Analyze and evaluate existing processes and systems to identify areas for improvement and optimization. • Provide guidance and support to business analysts and development teams across different phases of implementation. • Stay up to date with industry trends, latest technology, and best practices in modernizing systems and automating processes. • Good knowledge in end-to-end business process in Banking’s Digital Channels. • Knowledge in Payment (Duitnow, GIRO, TT, RENTAS) would be added advantages. • Experience in Digital Banking & business process reengineering project will be added advantages. • Possess business analysis experience. Strong analytical skills with the ability to assimilate information quickly and gain consensus from multiple stakeholders when required. • Good oral and written communication skills, including documentation and presentation skills. • Comfortable communicating across business divisions and levels of seniority • Experience in agile/SCRUM deliver/SDLC, digital initiatives involving technologies such as microservices, API, cloud etc. will be added advantages What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.