Internship: Group Operations & Technology, Group Shared Services – Group Payment Operations [January - May 2027]

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Why Join Play a key role in supporting the transformation of payment operations through data, digitalisation, and analytics. As a Group Shared Services Intern, you'll be part of a team that leverages data-driven insights to enhance operational efficiency, improve service quality, and support decision-making across payment operations. You'll have the opportunity to develop your skills in data analytics, visualisation, automation, and stakeholder engagement, while contributing to initiatives that support the bank's regional operations. How You Succeed To excel in this role, you'll need to be a quick learner, able to adapt to changing priorities, and have a strong analytical mindset. You'll work closely with stakeholders across the region to analyse payment data, identify opportunities for improvement, and support digitalisation initiatives. Your ability to communicate insights effectively and collaborate with individuals across different teams will be crucial in driving meaningful outcomes and supporting operational excellence. What You Do Your responsibilities will include: • Data Analytics: analyse and interpret payment transaction data to identify trends, anomalies, and operational improvement opportunities. • Dashboard & Reporting: support the development of dashboards, reports, and data visualisations to monitor key performance indicators and operational performance. • Data Management: assist with data extraction, transformation, and preparation of datasets for analysis. • Data Governance: support the definition of key metrics and help maintain data integrity and consistency across regional payment datasets. • Automation & Digitalisation: contribute to automation initiatives by identifying opportunities to streamline processes and improve operational efficiency using analytics tools. • Stakeholder Engagement: collaborate with stakeholders across the region to understand business needs and support data-driven decision-making. • Projects & Ad-hoc Tasks: provide support for operational reviews, analytics projects, and other tasks as assigned. Who You Work With Group Shared Services plays an important role in supporting the bank's operational excellence across the region. The team partners with stakeholders across multiple functions to ensure the efficient processing of transactions, delivery of high-quality services, and continuous improvement of operational processes. You'll be part of a collaborative team that embraces innovation, digitalisation, and continuous learning to enhance the future of banking operations. Who You Are • Open to learning and feedback. • Strong analytical and problem-solving skills. • Curious and passionate about data, technology, and process improvement. • Familiarity with Microsoft Excel and an interest in data analytics. • Basic knowledge of Python and data visualisation tools (e.g. Power BI, Tableau) is preferred. • Strong communication skills and ability to present insights clearly. • Ability to work independently and collaboratively in a team environment. • Interest in financial services, particularly banking operations. • Currently pursuing a degree in Data Analytics, Business Analytics, Computer Science, Information Systems, Finance, Business, or a related discipline. Learning Objectives This internship will provide you with: • Hands-on experience in data analytics, visualisation, and reporting within a banking operations environment. • Exposure to payment operations, including domestic and cross-border payment processes. • Opportunities to develop technical skills in Excel, Python, and data visualisation tools. • Experience supporting digitalisation and automation initiatives that improve operational efficiency. • Exposure to stakeholder management through collaboration with regional teams across different functions. • Development of problem-solving, project management, and communication skills through real-world business challenges. What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.