Large Enterprise Account Manager

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: As a Large Enterprise Account Manager based in Singapore, you will manage and grow PayPal’s portfolio of digital goods and gaming merchants. Focused on the back book, you will protect and expand recurring revenue by strengthening relationships, increasing payment volume and product adoption, maintaining operational rigor, and identifying opportunities across the gaming ecosystem. You will act as a trusted payments advisor to digital goods & gaming merchants, platforms and strategic partners, developing a clear understanding of their commercial priorities, player journeys and payment challenges. Working with Product, Marketing, Risk, Legal, Finance, Operations and regional teams, you will resolve issues and identify opportunities for retention, expansion, cross-sell and upsell. You will bring payments experience, gaming or digital commerce knowledge, commercial judgement and the ability to engage senior stakeholders, manage complex accounts and deliver sustainable revenue growth. Job Description: Essential Responsibilities: • Lead and manage complex projects with diverse scope. • Resolve complex issues using expert knowledge. • Drive global process improvements and efficiencies. • Collaborate with teams to implement best practices. • Monitor and enhance business performance metrics. Minimum Qualifications: • 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications : • Proven experience managing and growing large enterprise or strategic accounts in payments, fintech, financial services or technology. • Experience working with gaming, digital entertainment, streaming digital goods/content, marketplaces or other high-volume online businesses. • Strong understanding of payment flows and performance measures, including authorisation, conversion, acceptance, settlement, payouts, fraud and chargebacks. • Demonstrated ability to retain and expand an existing customer portfolio through consultative selling, negotiation and commercial problem-solving. • Experience engaging, influencing and negotiating with senior executives • Effective collaboration with cross functional internal teams spanning merchant, product, finance, risk and technology functions. • Strong understanding of the Singapore and broader APAC payments landscape. • Experience developing account strategies, managing sales pipelines and delivering measurable revenue outcomes. • Excellent communication, presentation and stakeholder-management skills. • Ability to collaborate effectively across regional and global teams in a matrixed organisation. • Highly organised, commercially analytical and able to manage multiple priorities independently. • Fluency in English and Mandarin is required to manage customer relationships across Mandarin-speaking stakeholders and markets. Subsidiary: PayPal Travel Percent: 0 PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us . For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring t…