Senior Manager, Finance Operations

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Senior Manager, Finance Operations provides senior leadership and end-to-end accountability for Finance Operations service delivery across AP, Travel & Expense (T&E), Fixed Asset Accounting, Lease Accounting, Bank Reconciliation and Finance Query Management. The role is accountable for setting operational direction, strengthening governance and controls, driving service performance, managing complex escalations, influencing senior stakeholders and leading transformation across the shared services environment. The incumbent is expected to operate beyond day-to-day process supervision by owning service outcomes, risk mitigation, stakeholder confidence, team capability and continuous improvement across multiple finance operations workstreams. Key Roles & Responsibilities: 1. Finance Operations Leadership & Governance • Provide leadership across Finance Operations, translating service priorities into clear operating plans, governance routines and measurable outcomes. • Own end-to-end service performance across multiple finance operations workstreams, ensuring delivery against SLAs, KPIs, controls, quality standards and stakeholder expectations. • Establish operational governance forums, performance reviews and escalation channels to ensure risks, aged items, exceptions and service issues are proactively managed. • Act as senior escalation point for complex operational issues, cross-functional dependencies and matters requiring management judgement or stakeholder alignment. • Provide insight and recommendations to the Finance Operations Service Lead on service performance, resource priorities, risk areas and transformation opportunities. 2. Accounts Payable (AP) – Senior Oversight • Own the AP operating model and ensure invoice processing, payment execution, vendor maintenance and exception handling are delivered with strong controls and service discipline. • Provide oversight of payment governance, approval controls, blocked invoices, AP aging and exception management to minimize financial, operational and reputational risk. • Partner with Procurement, Business Units, Tax, Treasury and Finance stakeholders to resolve systemic issues and improve upstream process quality. • Drive performance conversations on invoice accuracy, payment timeliness, vendor experience and aged item reduction, with corrective actions where required. Key Deliverables • Sustained AP service performance and control compliance • Reduced aged, blocked and exception items • Effective payment governance and audit readiness 3. Travel & Expense (T&E) • Provide senior oversight of T&E operations, ensuring employee reimbursements, corporate card activities and policy exceptions are managed consistently and transparently. • Strengthen policy compliance, exception governance and employee experience through clear controls, communication and stakeholder engagement. • Identify recurring claim issues, policy gaps and process inefficiencies, and drive corrective actions with relevant stakeholders. Key Deliverables • Improved T&E compliance and service quality • Reduced recurring policy exceptions • Strong employee and stakeholder experience 4. Intercompany Accounting • Own governance over intercompany reconciliation, confirmation, settlement and aged balance resolution across relevant entities and counterparties. • Lead senior stakeholder engagement with local, regional and global finance teams to resolve complex mismatches and recurring intercompany issues. • Ensure intercompany activities support accurate reporting, elimination requirements, transfer pricing documentation and close timelines. Key Deliverables • Timely intercompany close and reconciliation completion • Reduced aged intercompany differences • Improved governance over recurring mismatches 5. Fixed Asset Accounting • Provide senior oversight of fixed asset accounting, ensuring capitalization, transfers, disposals, depreciation and register integrity are governed effectively. • Partner with Finance, Business Units and asset owners to strengthen capital expenditure governance, asset verification and financial reporting quality. • Ensure compliance with accounting standards, company policy and audit requirements for asset-related activities. Key Deliverables • Accurate and complete fixed asset register • Strong capital expenditure and asset governance • Timely depreciation and reporting support 6. Lease Accounting • Oversee lease accounting governance and ensure compliance with IFRS 16 / MFRS 16 requirements across lease recognition, modifications, reassessments and reporting. • Ensure lease data completeness, accuracy and alignment with reporting, close and audit requirements. • Provide senior review and challenge over complex lease matters, accounting judgements and recurring data quality issues. Key Deliverables • Lease accounting compliance and reporting accuracy • Timely close support and reconciliations • Resolved lease data and control exceptions 7. Bank Reconciliation • Lead bank reconciliation governance across entities and accounts, ensuring full reconciliation coverage, timely completion and effective oversight of reconciling items. • Ensure aged reconciling items are investigated, escalated and resolved with clear ownership, minimizing operational, financial and compliance risks. • Strengthen reconciliation controls, audit evidence and management reporting to provide transparency over cash-related exceptions and risks. Key Deliverables • 100% monthly reconciliation completion within c…