Manager, Finance Operations

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Manager, Finance Operations is responsible for managing day-to-day transactional and operational finance services, ensuring accurate service delivery, effective internal controls, process standardization and continuous improvement. The role supports the Finance Operations Senior Manager in overseeing Accounts Payable (AP), Travel & Expense (T&E), Intercompany Accounting, Fixed Asset Accounting, Lease Accounting and Finance Query Management. The incumbent is accountable for operational execution, issue resolution, stakeholder support, team coordination and achievement of agreed service level commitments within a shared services environment. Key Roles & Responsibilities: 1. Finance Operations Management • Manage the day-to-day operations of Finance Operations activities and support team execution. • Ensure all processes are executed accurately, efficiently and in accordance with established policies and procedures. • Monitor operational performance, productivity, service quality and customer satisfaction. • Track service level agreements (SLAs) and key performance indicators (KPIs), escalating risks and gaps as required. • Support operational governance, issue resolution and escalation management. • Oversee Oracle master data maintenance activities, ensuring timely, accurate and controlled updates to supplier, customer, employee and finance-related master data. 2. Accounts Payable (AP) – End-to-End • Manage AP activities, including invoice receipt, validation, processing, payment support and vendor account maintenance. • Ensure timely processing of invoices and supplier payments. • Coordinate payment runs and support exception management in line with approved controls. • Monitor AP aging, blocked invoices and overdue payments. • Partner with Procurement and Business Units to resolve invoice matching and payment issues. • Ensure compliance with tax, procurement and financial control requirements. Key Deliverables · Invoice processing accuracy · Payment timeliness · AP aging management · Audit compliance 3. Travel & Expense (T&E) • Manage expense claims processing and employee reimbursement activities. • Ensure compliance with corporate travel and expense policies. • Manage corporate credit card administration and reconciliations. • Monitor expense claim turnaround times and policy exception rates. • Drive employee awareness and policy adherence. Key Deliverables · T&E processing SLA achievement · Policy compliance · Employee satisfaction 4. Intercompany Accounting • Manage monthly and quarterly intercompany reconciliation and settlement activities. • Ensure timely confirmation and resolution of intercompany mismatches. • Coordinate with finance teams to clear aged intercompany balances and resolve open items. • Support intercompany agreement governance and transfer pricing requirements. • Ensure accurate reporting and elimination support during close activities. Key Deliverables · Intercompany reconciliation completion · Aging reduction · Month-end close support 5. Fixed Asset Accounting • Manage asset capitalization, transfers, disposals and depreciation activities. • Ensure integrity and completeness of fixed asset registers. • Coordinate periodic asset verification exercises. • Support capital expenditure governance and reporting. • Ensure compliance with accounting standards and company policies. Key Deliverables · Asset register accuracy · Timely depreciation runs · Capital expenditure reporting 6. Lease Accounting • Manage lease accounting activities in accordance with IFRS 16 / MFRS 16 requirements. • Maintain lease schedules and accounting records. • Ensure completeness and accuracy of lease data. • Review lease modifications and reassessments. • Support month-end, quarter-end and year-end reporting requirements. Key Deliverables · Lease accounting accuracy · Compliance with IFRS 16 / MFRS 16 · Timely reporting and reconciliations 7. Bank Reconciliation • Perform daily, weekly, and monthly bank reconciliations for all assigned bank accounts. • Match bank statement transactions against general ledger records. • Investigate, analyze, and resolve reconciliation differences and outstanding items promptly. • Follow up with internal stakeholders and banks to clear unreconciled transactions. • Ensure reconciliation activities comply with established SOPs and internal controls. Key Deliverables · 100% bank accounts reconciled on time · No material unreconciled differences · Timely reporting and reconciliations 8. Controls, Risk & Compliance • Maintain strong internal controls and segregation of duties. • Ensure readiness for internal and external audits. • Identify operational risks and implement mitigation measures. • Ensure compliance with policies, accounting standards and regulatory requirements. • Support SOX/internal control testing where applicable. 9. Continuous Improvement & Transformation • Support automation, standardization and process simplification initiatives. • Leverage ERP systems, workflow tools and digital solutions to improve efficiency. • Conduct root cause analysis of operational issues and implement corrective actions. • Support migration, transitions and process transformation projects as assigned. 10. People Coordination & Team Support • Coordinate, guide and support finance operations team members in daily execution. • Support a collaborative, service-oriented and customer-focused team culture. • Provide input to performance discussions,…