Product Operations Manager

Job Description What is the opportunity? Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and time again for our financial strength, market leadership and philanthropic work. Our client has a processing centre of operational excellence supporting 10 countries across three geographical time zones employing a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of their global operations, improve service quality via their ‘centres of excellence’ and to implement/leverage standardised processes globally. What will you do? • Report to Head of Business & Product Development for Investment Solutions and Products in driving business development and management in Asia • Improve and track policies and manuals related to the Investments and Products organization • Ensure the relevant compliance directives/policies, KYC, due diligence, AML and cross border activities are abided • Provide administrative support for Content distribution via 3rd party tool. • Organisation, tracking, maintenance of library of product factsheets, pitchbooks, disclaimers, vendor contracts, invoices, . • Maintains and develop the PFS intranet website. • Act as a liaison to various functional teams in the product related matters, with focus in operational process (e.g., Operations, Marketing, Information Systems, Legal, Compliance, etc.). • Assist with the implementation of new products and enhancements to existing products; Implementation includes systems, marketing, legal, compliance, and communication strategies. • Help further improve a robust and efficient operating Investments and Products platform • Assist with the implementation of new products and enhancements to existing products. • Provide administrative support for projects and provide project status updates. • Involve in ad-hoc projects and take initiatives for improving the organization • Oversees in-house tool requirements from internal stakeholder, coordination with developers and support end-to-end testing. • Liasion with Business Transformation Team and IT team for core banking systems’ requirement and testing coordination. What do you need to succeed? Must-have • Degree holder with at least 5-8 years of experience experience in banking industry, preferably with relevant experience in Wealth Management environment • Prior experience in Securities Operations processing team • Strong investment presentation skills • Ability to work on unstructured tasks and balance multiple projects. • Proficient with Microsoft Office and Excel Spreadsheet – Ability to adapt to changing technology. • Ability to interpret and transpose ideas into actions • Language: Able to read and speak in Mandarin due to certain market supporting What’s in it for you? Our client thrive on the challenge to be their best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. Our client care about each other, reaching their potential, making a difference to their communities, and achieving success that is mutual. • A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation • Leaders who support your development through coaching and managing opportunities • A world-class training program in financial services • A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded Job Skills Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements Additional Job Details Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA City: Putrajaya Country: Malaysia Work hours/week: 40 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2026-07-01 Application Deadline: 2026-10-09 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com . RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.