Manager, Customer Support

Job Description • Customer Support to clarify technical requirements for all MTU & Detroit Engines and systems. • Technical support including trouble shooting problems with Distributors, Service Partners OEM.s and customers • Supervise installation and commissioning work for all MTU & Detroit Industrial engines in the region • Conduct, with relevant MTU support groups, Installation and commissioning discussions, pre installation checks for all MTU Engines internally and with OEMs. • Review relevant service information pertaining to all MTU & Detroit Engines Industrial products. • Review PID's , installation reports and travel ravel reports pertaining to commissioning and field service work. • Evaluate all data and reports supplied pertaining to any and all commissioning, breakdown and field repairs on stated application engines. • Supply diagnostic processes to OEM's service partners, Distributors and customers to resolve any and all issues that may arise • Co-ordinate field work and service recovery with local service partners and Distributors. • Provide on-site investigations/troubleshooting in the APAC region when required. • Support warranty claims evaluation and provide justification for approval and rejection according to PSPM. • Provide leads and support to Sales Dept. • Coordinates with Failure Analysis Center to carry out FAC as required. • Any other Support Requirement to the region. • Assist diagnosis of problems on other applications if required. Type of Contract Permanent