Customer Support Manager, Project System Business (Data Centre), APAC

Job Description Location: Tukang, Singapore (West) Only candidates with the legal right to work in Singapore will be considered. Please note that applicants without this eligibility will not be considered. Why join Rolls-Royce? At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture. Position Summary The Service Operations Manager, Project System Business (APAC) is responsible for leading regional service operations and technical support for mtu power generation systems, with a strong focus on data centre (hyperscale and mission-critical) applications . This role provides 2nd Level technical leadership and service governance across APAC , supporting distributors, project teams, and key accounts. You will drive service quality, commissioning excellence, troubleshooting resolution, and lifecycle support for diesel and gas gensets (Series 4000, 2000, 1600) and associated control systems (e.g. automation, electronics, and software platforms such as EnergetIQ, FOXBAT). You are not here to “support tickets.” You are here to own service reliability, reduce downtime risk in data centres, and ensure operational excellence across the region. What you will be doing: 1. Regional Technical Support & Service Leadership (Data Centre Focus) • Provide 2nd Level technical support for mtu engines, gensets, and control systems across APAC, with priority on data centre and critical infrastructure projects • Act as escalation point between APAC distributors and Global Level 3 / R&D / Factory teams • Lead complex troubleshooting across mechanical, electronic, automation and software systems • Analyze operating data to diagnose failures, identify root causes, and drive corrective actions • Determine warranty vs commercial responsibility for defects with strong technical justification 2. Commissioning & Project Support (Mission-Critical Environments) • Participate in engineering reviews, validation, operability studies, and commissioning planning for projects • Review commissioning procedures and technical deliverables, identifying gaps and risks early • Provide technical oversight during commissioning of data centre power systems , ensuring compliance with specifications and uptime requirements • Support project teams to resolve product and operational issues through closure 3. Service Operations & Quality Management • Drive service quality improvement initiatives across APAC • Lead investigations, corrective actions, and continuous improvement programs • Work with distributors and service teams to standardize processes and elevate regional capabilities • Support Correction-in-Field (CiF) activities and technical validations 4. Aftermarket & Service Sales Support • Partner with Service Sales to support repair strategies, service proposals, and lifecycle solutions • Review and validate technical aspects of quotations for service and project-related activities • Contribute to standardization of commissioning and service practices across APAC 5. Key Account & Stakeholder Management • Support hyperscale data centre customers and key accounts across APAC • Provide remote and on-site technical support for high-impact issues • Collaborate with internal teams (Project, Sales, Engineering, Parts, CiF) to ensure seamless service delivery • Act as a trusted technical advisor to both customers and internal stakeholders Position Requirements Education & Experience • Degree in Electrical, Mechanical, Mechatronics or related Engineering discipline • Minimum 8–12 years of experience in service operations, technical support, or commissioning within: • Power generation • Diesel/gas engines • Critical infrastructure environments • Mandatory experience in Data Centre / Mission-Critical / Hyperscale environments • Proven experience supporting or managing APAC regional service operations Technical Expertise • Strong knowledge of: • Diesel & gas generator systems ( mtu preferred) • Engine platforms: Series 4000 / 2000 / 1600 • Control systems, automation, and software (e.g. FOXBAT, EnergetIQ) • Ability to troubleshoot across: • Mechanical systems • Electrical systems • Automation and software layers • Experience in commissioning, root cause analysis, and failure investigation Leadership & Commercial Mindset • Ability to operate at both hands-on technical and strategic service operations level • Strong decision-making capability in high-pressure, uptime-critical environments • Understanding of warranty, commercial claims, and service cost structures • Ability to influence distributors and stakeholders without direct authority Soft Skills • Strong stakeholder management across global and regional teams • Clear communicator able to translate complex technical issues into actionable outcomes • Highly structured, detail-oriented, and accountable • Comfortable working in ambiguous and fast-paced project environments Additional Requirements • Willingness to travel across APAC to support projects and critical issues • Experience working with distributors and external service partners is highly preferred • Exposure to data centre commissioning standards and uptime requirements (Tier III / IV environments) is a strong advantage About mtu Power Systems Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu . Through digitalization and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing…