Manager (Tax Service Delivery, Compliance Strategy & Service)

[What the role is] As a tax professional, you have tax knowledge at your fingertips and the heart to build a socially responsible taxpaying community. At IRAS, we offer you the space to apply your knowledge as we transform to redefine experiences for taxpayers. You will apply your resourcefulness, strong communication skills and expertise in administering a suite of tax services ranging from service, compliance and policy formulation. The result? Your mark of insight on tax services which are transformational. [What you will be working on] • Carry out effective & appropriate enforcement actions against taxpayers who do not file tax returns/accounts on time and who do not pay tax assessed in a timely manner • Provide assistance to taxpayers via telephone or through written correspondence • Support the Manager and supervisors on technical, systems and procedural issues that may arise from complex situations • Be involved in various projects to improve the service delivery, voluntary compliance and education of taxpayers [What we are looking for] • Diploma/Degree in any discipline • Experience in customer service, good interpersonal, verbal and written communication skills • Ability to question, probe and analyse • Organized and systematic in handling data • Resourceful and able to work independently in a team environment We regret to inform that only short-listed candidates will be notified. All successful candidates will be offered contract role in the first instance.