Platform Engineer

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you. We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.    Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you?  We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving office. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.   About you:   Reporting to the Operations Manager, you will play a key role in supporting, maintaining and improving the infrastructure services we deliver to our internal and external customers around the globe as part of our 24X7 Global Operations Centre based in Kuala Lumpur, Malaysia. The Platform Engineer is responsible for ensuring our services remains available, secure, cost effective whilst performing to design. This role is required to administer, support, maintain our global infrastructure working autonomously and collaboratively with our local and global team members. Day-to-day, you will:   VMware Infrastructure Administration: • Administer and maintain VMware vSphere environments including ESXi hosts, vCenter Server, and associated components. • Manage virtual machine (VM) lifecycle activities including provisioning, configuration, migration, and decommissioning. • Monitor the performance and health of the virtualisation platform and proactively address capacity and availability concerns. • Manage and maintain VMware NSX-T for software-defined networking, including logical switches, routers, and distributed firewalls. • Administer VMware Aria Operations (formerly vRealize Operations) for monitoring and alerting across the virtual estate. Patching & Updates: • Plan and apply ESXi, vCenter, and NSX-T patches and upgrades in line with the change management process. • Maintain an up-to-date software inventory and track versions against the latest vendor releases. • Monitor and renew SSL certificates for VMware components including vCenter, NSX-T, and Aria platforms. • Coordinate certificate renewals with the internal CA and relevant teams ahead of expiry dates. • Coordinate with the wider Platform team to schedule patching activities during agreed maintenance windows. Storage & Networking: • Manage SAN/NAS storage integration with the VMware environment, including NetApp, Pure storage and other storage platforms. • Configure and maintain vSAN, datastore provisioning, and storage policies. • Support network configuration within the virtual environment, including vSwitches, port groups, and VLANs. Request, Incident, Problem & Change Management (ITIL Framework): • Respond to and resolve platform incidents within defined SLA targets, escalating to vendors (e.g. Broadcom/VMware support) where required. • Raise and execute change requests for platform activities in line with the organisation's change management process. • Provide accurate and timely shift handover notes to ensure continuity across 24x7 operations. • Actively provide technical resolution for the request, incident, and problem tickets with relevant change request. • Effectively manage assigned tickets in the support group queue with timely and clear updates. Documentation & Reporting: • Maintain accurate documentation including platform runbooks, architecture diagrams, and configuration records. • Produce regular platform health and performance reports for stakeholders and management. • Contribute to the continuous improvement of platform processes, standards, and tooling. • Take personal accountability for our products so that they remain available, secure, reliable and provide an excellent customer experience. • Communicate with key stakeholders on planned changes.   Your skills and experiences might also include:    • Hands-on technical support experience in a VMware platform engineering or infrastructure operations role. • Strong working knowledge of VMware vSphere (ESXi 7.x/8.x/9.x), vCenter Server, and VM management. • Experience with VMware NSX-T for software-defined networking. • Familiarity with VMware Aria Operations (vROps) and Aria for Networks (vRNI) for monitoring and visibility. • Experience with storage platforms such as NetApp SAN/NAS and integration with VMware environments. • Knowledge of Cisco UCS or similar server hardware used in virtualisation deployments is an advantage. • Scripting or automation experience (PowerCLI, Python, Ansible) is an advantage. • Proficiency with enterprise backup solutions like Veeam, Zerto, Dell EMC Avamar/Dat…