Backup Engineer

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you. What does Access offer you?  We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving office. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.   Reporting to the Cloud Engineering Platform Operations Manager, you will play a key role in supporting, maintaining and improving the infrastructure services we deliver to our internal and external customers around the globe as part of our 24X7 Global Operations Centre based in Kuala Lumpur, Malaysia. The Platform Engineer is responsible for ensuring our services remains available, secure, cost effective whilst performing to design. This role is required to administer, support, maintain our global infrastructure working autonomously and collaboratively with our local and global team members. Day-to-day, you will:   • Take personal accountability for our products so that they remain available, secure, reliable and provide an excellent customer experience. • Working with infrastructure and application support teams to troubleshoot/resolve issues across the Access Hosting estate. • Ensure backup job monitoring is in place and functioning across the environment. • Perform upgrades and patches where applicable across the backup infrastructure. • Effectively manage your assigned tickets with timely and clear updates. • Participate in high pressure incident scenarios, balancing technical resolution with timely service restoration. • Carry out technical and operations standards and procedures, maintain and update technical documentation. • Communicate with key stakeholders on planned changes. Your skills and experiences might also include:    • Troubleshooting and problem solving in relate to backup infrastructure. • Utilise all tools available to resolve majority of issues at the first instance. • Strong server, storage, backup infrastructure, and networking infrastructure experience. • Strong backup technology skills (Good understanding of Veeam, Cohesity, Veritas, Azure backup or similar). • Experience with backup hardware, including tape libraries, disk-based storage, and cloud backup solutions. • Strong command of Windows Server, Linux/Unix systems, and virtualized environments (VMware, Hyper-V, or cloud platforms like AWS, Azure, GCP). • Troubleshooting and problem solving in relate to backup and restore request. • Basic understanding of VMware Virtualization domains (VMware vSphere / ESXi). • Restoring VM’s/databases from backups as required. • Hands on experience with Veeam and Cohesity highly regarded. • Knowledge of backup-to-cloud solutions and object storage (e,g AWS S3, Azure) is an advantage. • Proven track record in ability to work to agreed targets and SLAs. NOTE: This is a 14-day month shift rotation role. You will be required to work on a rotation shift from the office 8am/8pm and 8pm/8am on a rotating basis with the flexibility to work from home as needed. What are we all about? The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do . We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for. We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together. Love Work. Love Life. Be You.