Customer Service Officer

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com PRIMARY DUTIES & RESPONSIBILITIES • Enter data according to the Export Standard Operating Procedure • Create Quick Booking according to the Booking confirmation in Cargo Wise system • Responsible to register Consol and proceed with issuance of Shippers instruction • Respond to queries for information and access relevant files • Check completed work for accuracy • Proactively communicate with stakeholders via email • Keeping sensitive customer or company information confidential • Explore process improvement through Continuous Improvement initiative SKILLS ESSENTIAL TO THE JOB Technical • Export Experience in Freight Forwarding • Proven data entry working experience • Familiarity with MS Office • Typing speed and accuracy • Proficiency in both spoken and written English • Attention to details and accuracy ESSENTIAL PERSONAL ATTRIBUTES • Desire to learn and grow • Flexibility of thought and action • Sound integrity and disciplined • Ability to work with others in a collaborative team environment as well as independently • Ability to take responsibility and ownership of tasks and projects • Willingness to share ideas and knowledge • Customer orientated, good people skills and able to work with people at all levels. • Good motivation, team building and influence skills • Able to work independently and under pressure with minimum supervision QUALIFICATIONS REQUIRED • Minimum with Diploma in any related field or equivalent What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit www.careers.tollgroup.com You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.