Google Cloud - SME AI/Machine Learning (Mandarin Language Support)

JOB DESCRIPTION: Primary Skill: • Must have – Google Cloud Platform, Gemini, fluent in Mandarin • Deep Google GenAI Stack: Vertex AI (Pipelines, Endpoints, Vector Search), Gemini APIs, and Agentic architectures (Function Calling, Agent Development Kit, Agent Builder). • Core GCP Infra: Solid understanding of how ML model deployments interact with BigQuery, IAM, Cloud Storage, and VPCs. • High-Severity Leadership: Excellent interpersonal ability to manage P1/P2 crises and deliver technical root-cause analyses directly to enterprise customers and accelerate L1 L2 teams • Ideal: Systems & Code Debugging skills, Strong Python coding/debugging skills, API troubleshooting, and distributed systems log analysis (Cloud Logging/Monitoring). Secondary Skill: • Stakeholder management • Escalation handling • Cross-functional collaboration • Communication skills • Problem-solving • Ownership & accountability Description: • This role falls in the Tier 3 Support and plays as the bridge between our frontline representatives (who are already Associate Cloud Engineer certified) and Google Product Engineering. • Act as the ultimate technical escalation point for complex enterprise issues across Vertex AI, Gemini/Gemini Enterprise, and Vertex AI Agent Builder. • 8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering. • Mandarin Fluency (Spoken & Written) for direct engagement with enterprise customers and stakeholders. • Must open to work in rotational shift & off day