Project Manager

ROLE: Project Manager SALARY: 10-15% hike on current salary JOB TYPE: Full Time LOCATION: Kuala Lumpur, Malaysia JOB DESCRIPTION: We are looking for a Project Manager with 10 years of experience. Key Responsibilities Project Delivery • Lead end-to-end delivery of technology projects across the APAC Consumer Servicing portfolio, from initiation through to post-implementation review • Define and maintain project plans, milestones, resource plans, and delivery roadmaps • Manage project scope, schedule, budget, risks, issues, and dependencies proactively • Drive delivery cadence across distributed squads in Malaysia, India, and the Philippines • Facilitate sprint planning, stand-ups, retrospectives, and stakeholder reviews Stakeholder Management • Act as the primary point of contact for project-related communications with business and technology stakeholders • Prepare and present clear status reports, dashboards, and executive updates • Build and maintain strong working relationships with regional and global stakeholders • Manage expectations across multiple competing priorities and escalate appropriately Governance & Process • Ensure projects adhere to agreed governance frameworks, change management processes, and audit/compliance requirements • Maintain project documentation including charters, RAID logs, decision registers, and retrospective outputs • Support continuous improvement initiatives to enhance team delivery capability and ways of working • Champion Agile best practices and coach team members where needed Requirements Must Have • Minimum 10 years of project management experience, with a proven track record of delivering technology or digital transformation projects • Strong experience working in Agile environments (Scrum, Kanban, SAFe); ability to flex between Agile and waterfall delivery models based on context • Demonstrated ability to work in complex, fast-paced environments with multiple concurrent initiatives • Experience managing cross-functional and geographically distributed teams • Excellent communication, facilitation, and stakeholder management skills • Strong analytical and problem-solving skills; comfortable working through ambiguity • Proficiency in project management and collaboration tools (Jira, Confluence, MS Office suite) Preferred • Financial services industry experience — banking or insurance sector strongly preferred • Exposure to consumer-facing technology platforms such as digital servicing portals, CRM systems, contact centre platforms, or chatbot/AI solutions • Familiarity with vendor management and third-party integration delivery • Experience working within a regulated environment with compliance and audit obligations • Relevant professional certification: PMP, PRINCE2, PMI-ACP, CSM, or equivalent