IT System Administrator

About us Love, Bonito is Southeast Asia’s leading womenswear brand, built with a mission to empower women to find confidence through style. Incorporated in 2010 in Singapore, we’ve since grown from a humble online startup into a multi-channel business with over 20 stores and counting across Asia and a thriving online presence. For the next decade, we are looking to expand through new categories, markets, wholesale partnerships, and brand acquisitions. We are evolving into a next-generation regional consumer group — one that blends heart with performance, and creativity with technology. At our core, we’re a team of builders, dreamers, and doers who believe culture is more than words on a wall — it’s how we show up every day. We move fast, stay curious, and take bold bets on ideas and people we believe in. Here, you’ll find a community that challenges you to grow, trusts you to lead, and celebrates you for being you. Together, we’re shaping the future of Asian brands — from right here in Southeast Asia, to the world. Why join us? At Love, Bonito, you’ll do more than just a job — you’ll help build a movement. We’re creating an organization that’s lean, bold, and full of heart — where every person has the space to make an impact. Here’s what you can expect: • Purpose with performance : We’re building a world-class Asian brand that competes globally. We hold ourselves to high standards and operate with purpose, integrity, grit and excellence. Join us if you take customer service excellence seriously and are passionate about creating real impact! • Growth that’s real : We are known to be incredibly dynamic and fast-paced. You’ll be expected to learn fast, stretch beyond your comfort zone, and work alongside people who challenge and support you in equal measure. Don’t join us if you’re looking for a comfortable, fully structured setup, but do join us if you’re excited to build, shape, and make an impact together! • Culture at our core : If you’re looking for a no-corporate-BS environment, you’ll fit right in. We lead with empathy, celebrate individuality, and believe that great work comes from trust, not titles. We believe in teamwork and effective collaboration - because when we run together, we go further. If this speaks to your values, come join us and be part of #TeamLB! Join us as we redefine what it means to build an enduring global consumer group. About the role As we enter our next phase of growth and profitability, we are looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently. Main responsibilities • Deploy, configure, and maintain software and hardware across corporate and retail locations • Manage network servers, cloud systems, and technology tools to ensure stability and security • Oversee setup and lifecycle of user accounts, workstations, and access controls • Support and manage the POS (Point-of-Sale) system, including configuration, maintenance, and L1 support. • Retail Store Operations : Procure IT infrastructure, partner with vendors on installations, and manage delivery schedules to meet target store launch dates. • Collaborate with the Retail Operations team to identify pain points and enhancement opportunities in store systems • Coordinate with L2 POS vendors for troubleshooting, maintenance, and improvement projects • Lead and manage POS-related IT projects, including system rollouts, integrations, and testing • Monitor performance, troubleshoot system issues, and respond promptly to outages or incidents • Ensure security through device policies, firewalls, and backup strategies • Maintain accurate records of IT and retail assets via asset management tools • Develop and maintain technical documentation, SOPs, and IT policies • Continuously explore automation opportunities and process improvements to optimize IT operations Who We Are Looking For: • A proactive problem solver who thrives in fast-paced, dynamic environments • A team player who can bridge the gap between technical and business teams • Someone who takes full ownership and delivers reliable, secure systems that scale with growth • A hands-on individual who enjoys both day-to-day IT operations and long-term system improvements Qualifications • Proven experience as a System Administrator, Network Administrator, or similar role (min. 3-4 years of experience) • Strong knowledge of IT asset management, MDM, Active Directory, and network security • Hands-on experience with POS systems (preferably retail environments) and vendor coordination • Strong grasp of system security (e.g., intrusion detection, endpoint protection, backup/recovery) • Familiarity with scripting and automation (PowerShell, Python, or similar) • Excellent troubleshooting, communication, and stakeholder management skills • Resourcefulness, ownership, and problem-solving aptitude • Interest in staying current with emerging technologies • Bachelor’s degree in Information Technology, Computer Science, or a related discipline; professional certifications (e.g., Google Workspace Admin, Microsoft 365, or CompTIA Security+) are a plus • Experience managing retail store IT infrastructure (POS, network, peripherals) and work with Unify management. • Understanding of inventory or asset management tools is a plus