Marketing Intern

Role Overview As a Marketing Intern with the EPOS Rewards team, you will support the onboarding and success of SME merchants on our WhatsApp-integrated customer loyalty platform. EPOS Rewards helps businesses attract, engage, and retain customers. This internship requires your presence at our office in Singapore. Work-from-home arrangements are not available. Key Responsibilities Marketing, Market Research, and Design Support • Design creative assets, conducting CRM market research to provide industry insights for Rewards implementations, and support marketing campaign execution for those implementations. • Gain valuable exposure supporting marketing campaigns and design requirements for EPOS Rewards merchants’ peak retail season, spanning the year-end holiday season, Christmas, New Year, Chinese Lunar New Year, Valentine's Day, etc. Campaign Operations & Merchant Success • Monitor campaign performance metrics (open rates, click rates, redemption rates, repeat visits) and share actionable insights with merchants • Prepare simple performance reports to demonstrate ROI to merchant clients • Proactively identify and resolve merchant issues to drive retention and satisfaction Product Management and Technical Support • Assist in product management-related tasks, including testing for feature release, conducting user research, contributing to drafting of product tasks • Support EPOS Rewards merchants in technical support, including liaising with internal stakeholders to solve issues Merchant Onboarding & Solution Delivery • Manage end-to-end onboarding of SME merchants onto EPOS Rewards • Configure loyalty programme settings in line with each merchant's business needs • Coordinate with internal technical and sales teams to ensure timely, smooth go-lives Product & Market Collaboration • Gather and synthesise merchant feedback to surface product improvement opportunities to the technical team • Assist in documenting new feature requirements and validating product changes with merchants Operations & Process Improvement • Build and maintain SOPs, onboarding guides, and training materials for merchants and internal teams • Translation support for merchant onboarding and campaign execution • Support data processing, reporting, and general administrative tasks • Tasks supporting business requirements, as assigned