Project Operations Executive

Key Responsibilities 1. Project Requirement Review • Review and understand all project requirements outlined in the job sheet. • Identify project scope, deliverables, dependencies, and special requirements. • Clarify any missing or unclear information with relevant stakeholders. 2. Pre-Deployment Client Coordination • Conduct pre-deployment calls with clients to verify project readiness. • Confirm deployment timelines, operational requirements, and business processes. • Ensure clients are aware of the deployment plan and required preparations. 3. Information Gathering & Validation • Collect all necessary business information, documents, and setup requirements from clients. • Verify the accuracy and completeness of information provided. • Ensure all project prerequisites are fulfilled before deployment. 4. Cross-Functional Coordination • Coordinate with the Technical Team and Payment Team regarding hardware, software, and payment device requirements. • Track dependencies and follow up on outstanding tasks to ensure deployment readiness. • Escalate risks or blockers that may impact project timelines. 5. System Configuration & Backend Setup • Create and configure client backend systems according to project requirements. • Set up required modules and configurations, including: • QR tenant creation • Menu creation and configuration • User account setup • Device assignment and configuration • Other system setup requirements • Perform internal validation to ensure configurations are deployment-ready. 6. Deployment Readiness & Go-Live Support • Conduct final deployment readiness checks with both the assigned Trainer and Client. • Confirm all setup requirements have been completed prior to deployment. • Ensure smooth handover to the Trainer for onsite or remote deployment activities. 7. Post-Deployment Support & Stabilization • Provide operational support during the one-week stabilization period following deployment • Monitor project progress and assist in resolving outstanding issues. • Coordinate with internal teams to rectify deployment-related issues promptly. • Act as the primary point of contact in client group chats when the assigned Trainer is unavailable during office hours • Ensure all identified issues are tracked, communicated, and resolved within agreed timelines. Key Success Metrics • Deployment readiness achieved before scheduled go-live. • Accuracy and completeness of backend setup. • Timely resolution of post-deployment issues. • Effective coordination across internal teams. • Positive client deployment experience and satisfaction.