Sales Operations Automation Specialist

About the Role We're looking for a hands-on HubSpot Automation Specialist to build, maintain, and optimize the automated workflows connecting our marketing, sales, and support tools. You'll own how data flows through HubSpot — from form submission to ticket creation to team notifications — and make sure the right people get the right information at the right time, without manual work. This is a great role for someone who loves solving "connect the dots" problems: taking a messy manual process and turning it into a clean, reliable automation. What You'll Do • Build and maintain HubSpot workflows across Marketing, Sales, and Service Hub (forms, tickets, deals, contacts, lifecycle stages) • Set up ticket pipeline automation — auto-creating tickets from form submissions, field mapping, routing, and status updates • Integrate HubSpot with external tools (DingTalk, Slack, WeCom, Zapier, Make/n8n) to trigger real-time notifications and alerts for the sales/support team • Configure and troubleshoot webhooks and API-based integrations between HubSpot and third-party apps • Maintain CRM data hygiene — properties, field mappings, deduplication, and pipeline structure • Monitor automation performance, catch failures early, and fix broken workflows • Document workflows and processes so they're easy to hand off, audit, and improve • Partner with Sales, Marketing, and Support teams to understand process pain points and translate them into automation • Explore and pilot AI-powered automation (e.g. HubSpot Breeze AI, AI agents, LLM-based workflow steps) for tasks like summarizing tickets, drafting responses, or enriching lead/contact data automatically What Success Looks Like (First 90 Days) • Fully understands existing HubSpot workflows and ticket pipeline setup • Independently ships at least one new automation end-to-end • Reduces at least one manual, repetitive task for sales/support • Becomes the go-to "can we automate this?" person What We're Looking For Must-haves: • 1–2+ years of experience working inside HubSpot (Marketing, Sales, or Service Hub) or Pipedrive or SALESFORCE • Solid understanding of HubSpot Workflows, Forms, and Ticket/Deal Pipelines • Comfortable with JSON, webhooks, and basic API concepts • Experience with at least one automation tool: Zapier, Make (Integromat), n8n, or similar • Detail-oriented — comfortable mapping fields precisely and testing before going live • Strong written communication for documenting processes, MS EXCEL formulas Nice-to-haves: • Experience integrating HubSpot with messaging platforms (DingTalk, Slack, WeCom, Teams) • HubSpot certification(s) • Basic scripting ability (JavaScript/Python) • Prior Sales Ops / RevOps / Marketing Ops experience • Familiarity with Operations Hub custom code actions or webhook signing (HMAC) • Exposure to AI automation tools — Breeze AI, Zapier AI/Agents, Make AI modules, n8n AI nodes, or LLM API usage for smart workflow steps Why Join Us • Own a high-leverage function • Exposure across the full revenue engine • Room to grow into RevOps or Automation Engineer as the stack scales