Senior DevOps Engineer

Location: Kuala Lumpur, Malaysia Role: DevOps Engineer Department: Backend About Respond.io Founded in Hong Kong in early 2017, respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place. Trusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io enables fast-growing companies around the world to capture, convert, and retain customers at scale. We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management! Our Culture At respond.io , we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for: • Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value! • The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast. • 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first. • Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward! • Own It and Support Each Other: We step up, help out, and drive outcomes—together. • Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team! Role Description We are hiring a Senior DevOps Engineer for our growing DevOps team that owns respond.io 's cloud platform end-to-end: infrastructure, CI/CD, reliability, security, and cost. This is a software-engineering-first DevOps role. Our team builds internal platform tooling, runs deep infrastructure forensics, operates an increasingly AI-augmented workflow and also writes production code. You will work embedded with backend engineering on a high-throughput messaging platform built on AWS. What You Will Be Doing • Bring tangible impact and influence new changes on our platform • Collaborate with our Development teams to provision infrastructure so they can focus on delivering quality software • Troubleshoot and resolve production infrastructure issues across databases, search, containers, serverless, and messaging queues • Develop internal tooling and automations (using Node.js or Python) to improve our SDLC and platform operations • Leverage AI tools and build AI automations to improve day-to-day operations • Collaborate with stakeholders to implement SLOs, SLIs, and improve system reliability • Apply DevSecOps practices and ensure robust backup, disaster recovery, and security controls are in place • Share knowledge and discuss new initiatives with your team members Qualifications • 5+ years of combined software development and DevOps/platform engineering experience, with hands-on production coding in a modern programming language (Node.js or Python preferably) • Solid cloud foundations with hands-on experience in AWS and GCP • Experience in implementing DevSecOps practices • Experience with Infrastructure-as-Code, setting up CI/CD pipelines and monitoring • Strong troubleshooting and debugging skills for infrastructure at scale: databases, search clusters, containers, serverless, and queues (e.g. RDS, OpenSearch, ECS, Lambda, SQS) • Experience in implementing Layer 7 defense with WAF and Layer 4 with Network Firewall, Good understanding on best practices of Rate limiting and DDoS. Also, well understading of securing network at layer 4. • Proficiency in using AI tools (Claude Code, Codex, or ChatGPT) for day-to-day work and building AI automations • Experience with designing and provisioning highly-available and scalable solutions • Good communication skills in English with an ability to clearly explain complex ideas verbally and in writing • Nimble and agile team player with the ability to thrive in a fast-paced start-up environment • Being AWS Certified is a good-to-have What's in it for you • You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success. • You will grow more here than you would anywhere else, that is a promise. • Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are! • We offer a highly competitive compensation package. • You'll receive a mental health allowance to support your health and wellness needs. • Flexible working environment and working hours that fit your lifestyle, wherever you're based.