Learning & Development Specialist

About Respond.io Founded in Hong Kong in early 2017, respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place. Trusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io enables fast-growing companies around the world to capture, convert, and retain customers at scale. We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management! Our Culture At respond.io , we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for: • Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value! • The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast. • 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first. • Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward! • Own It and Support Each Other: We step up, help out, and drive outcomes—together. • Be AI-First in Everything You Do: We reach for AI first, not as a fallback. Automate the routine—spend your time on judgment and impact! • Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team! Role Description You'll own the full L&D lifecycle: identifying the highest-impact problems, architecting solutions across training, culture and workflow, and maintaining the career frameworks that give people a clear path forward. You'll also help managers grow into stronger leaders, support engagement initiatives, and manage the HRDC grants that fund it all. This is a hands-on individual contributor role for someone who wants more than a checklist — you define the outcome, build the approach, coordinate stakeholders, and see it through to measurable impact. What You Will Be Doing • Diagnose and strategise — Identify the org's highest-impact learning and culture problems using data, feedback and observation, and define roadmaps to solve them. • Design and deliver learning programs — Architect training, culture and workflow solutions — including leadership development for people managers — and coordinate facilitators and stakeholders to deliver them. • Career development frameworks — Maintain career growth-path, competency and progression frameworks with managers and leadership, keeping them relevant and actually used, not just published. • Measure impact and iterate — Define success measures for every initiative, evaluate effectiveness, and refine programs based on data and feedback. • Employee engagement — Plan and run engagement and team-building initiatives that keep a global, multicultural workforce connected. • HRDC administration — Own HRDC grant applications, claims and reporting from submission through closure, with proactive tracking and follow-up. • HR projects — Own broader HR projects as they arise — defining outcomes, building plans, and driving delivery across stakeholders. Qualifications • At least 2 years of experience in Learning & Development or Talent Development. • Demonstrated experience independently owning a learning program, career framework or development initiative from planning through execution and evaluation. • Experience diagnosing learning or culture needs from data and feedback, translating them into structured roadmaps — with the judgment to weigh trade-offs and recommend practical next steps. • Background running coaching clinics, manager training, or other leadership development interventions. • Experience with HRDC grant applications, claims and reporting. • Strong instructional or program design skills, including content adapted for first-time or new managers. • Comfort working with a multicultural, globally distributed team, with sensitivity to different working styles and cultural contexts. • Strong project management skills — prioritising work, managing timelines, coordinating stakeholders and driving follow-up through completion. • Clear, professional communication, with the ability to facilitate and engage across employees, managers and leadership. • Sound judgment, integrity and discretion when handling confidential employee information and sensitive matters. • Adaptability and composure when priorities change, with the ability to create structure and maintain progress in a fast-moving environment. What's in it for you • You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success. • You will grow more here than you would anywhere else, that is a promise. • Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are! • We offer a highly competitive compensation package. • You'll receive a mental health allowance to support your health and wellness needs. • Flexible working environment and working hours that fit your lifestyle.