Product Manager (AI)

Location: Kuala Lumpur, Malaysia Team: Product Department Role: Product Manager (AI) Mode: Full-time role About Respond.io Founded in Hong Kong in early 2017, respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place. Trusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io enables fast-growing companies around the world to capture, convert, and retain customers at scale. We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management! Our Culture At respond.io , we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for: • Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value! • The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast. • 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first. • Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward! • Own It and Support Each Other: We step up, help out, and drive outcomes—together. • Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team! Role Description As a Product Manager (Growth), you’ll own the end-to-end development and success of key respond.io product experiences; from requirement discovery and scoping , to stakeholder alignment , to delivery , and finally go-to-market (GTM) execution and adoption . What sets this role apart is the growth lens you bring to everything you do . You'll constantly ask how each initiative moves the needle on activation, engagement, and retention — and you'll work as a connective layer across multiple teams to align them around shared growth outcomes that no single team can own alone. Responsibilities • Own end-to-end product delivery: from discovery, scoping, and PRD writing, to execution, launch, and post-launch iteration across areas like Lifecycle, Workflows, Inbox, onboarding and reporting. • Scope and shape requirements by translating customer needs, commercial priorities, and platform strategy into clear problem statements, success criteria, and delivery plans. • Drive stakeholder alignment across Engineering, Design, Support, Sales, and Marketing on priorities, trade-offs, timelines, and expected outcomes. • Connect data to strategy: synthesize product analytics, customer signals, and company direction into a clear, well-reasoned point of view on what to prioritize and why. • Run growth experiments and campaigns: own in-platform and off-platform initiatives, run continuous experimentation cycles, and share learnings to scale impact across the platform. • Lead execution with quality: partner with QA, Engineering, and Design to break down work, unblock teams, and ship with speed and confidence. • Leverage AI to accelerate growth: use AI to uncover opportunities that improve user activation, engagement, and retention, and drive them into the product experience meaningfully. • Own GTM and adoption: coordinate release readiness, internal enablement, rollout strategy, and feedback capture to ensure launches translate into real adoption. • Close the loop relentlessly: turn customer feedback, support tickets, and usage data into clear product decisions anchored on outcomes, not output. Qualifications • 3+ years as a Product Manager in SaaS , with at least a year owning activation, engagement, or retention metrics directly. • Shipped AI-powered features into production. You can talk concretely about what you evaluated, what broke, and how you knew it was working. • Hands-on PLG experience: you've owned experiments, moved metrics, and know what good growth work looks like in practice. • Strong data fluency: comfortable with analytics tools like Mixpanel or PostHog, and able to connect data to strategy. • Customer-focused: you gather and synthesize qualitative and quantitative signals to drive real product decisions. • Resilient and adaptable: comfortable pivoting when growth strategies shift without losing momentum or clarity. • Solid understanding of product management practices: discovery, prioritization, and software development processes. • Basic technical knowledge of how SaaS products are built, enabling smooth collaboration with engineering. • Strong stakeholder management and communication skills: able to align teams, navigate trade-offs, and convey complex ideas clearly in writing and speech. What's in it for you • You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success. • You will grow more here than you would anywhere else, that is a promise. • Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are! • We offer a highly competitive compensation package. • You'll receive a mental health allowance to support your health and wellness needs. • Flexible working environment and working hours that fit your lifestyle, wherever you're based.