Manager, Ninja Mart (Sales Excellence)

Responsibilities 1. Sales Operations & Process Management • Lead end-to-end sales operations initiatives to drive operational efficiency and enhance sales capabilities. • Design, implement, and continuously improve sales operations processes, best practices, standards, and workflows. • Ensure adherence to internal sales operations standards, policies, and regional requirements. • Lead process improvement projects to streamline sales operations, improve productivity, and reduce business risks. • Manage sales operations administration, including sales commissions, onboarding, and related operational processes. • Collaborate with cross-functional teams to identify operational gaps and implement effective solutions. 2. Sales Planning & Reporting • Lead weekly and monthly sales planning activities, including forecasting revenue, sales performance, and key FMCG categories and SKUs. • Lead weekly and monthly sales reporting on key business metrics, including sales productivity, revenue by province, and customer acquisition. • Develop and provide relevant reports and performance metrics to Area Sales Managers to support performance improvement. • Analyse sales trends and business performance to identify opportunities, risks, and areas for improvement. • Provide actionable insights and recommendations to senior leadership to support strategic business decisions. 3. Performance Monitoring & Analysis • Track and analyse sales performance metrics, including call rates, strike rates, revenue breakdown by individual, brand, channel, and other relevant KPIs. • Conduct regular business reviews on a weekly, monthly, and quarterly basis to evaluate performance and identify improvement opportunities. • Monitor sales productivity and operational performance across regions and identify key drivers impacting business results. • Lead large-scale projects and initiatives aimed at improving sales productivity, operational effectiveness, and business performance. • Translate data and analysis into actionable insights and recommendations for senior leadership and relevant stakeholders. 4. Sales Tools, CRM & Data Management • Lead the rollout and implementation of new sales tools and systems, including the Distribution Management System (DMS), across relevant regions. • Ensure proper system rollout, adoption, user training, and ongoing support for sales teams. • Monitor system and tool performance, gather user feedback, and identify opportunities for continuous improvement. • Ensure the accuracy, completeness, and integrity of CRM and sales operations data. • Conduct regular audits of operational records and systems to ensure data accuracy and support effective sales cycle tracking. 5. Stakeholder & Cross-Functional Collaboration • Act as a central point of contact between Sales Operations, Commercial teams, Area Sales Managers, and regional leadership. • Facilitate regular meetings and business reviews with HODs, business leaders, and sales stakeholders to align business goals, review performance, and address operational challenges. • Collaborate closely with cross-functional teams to drive process improvements, project rollouts, and sales initiatives. • Support stakeholders with relevant data, insights, and recommendations to facilitate effective decision-making. Requirements • Bachelor's degree in Business, Operations, or a related field. • At least 5 years of experience in a commercial management or sales operations role. • Proven track record in sales operations, sales management, and product management. • Experience in a fast-paced environment with successful project execution. • Advanced proficiency in Microsoft Excel and Google Sheets • Strong background in sales operations and process optimisation, with strong analytical, project management, and cross-functional collaboration skills.