Executive, Fulfilment (Key Account Management)

Job Responsibility • Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Fulfilment service. • Manage day-to-day operations and manage change requests raised by assigned accounts. • Main customer support for existing operational and system enquiries. • Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings. • Maintain existing customer success metrics , documentation and data. • Independently prepare, draft and review presentations with customers. • Work closely on contract negotiation and engagements between clients and legal team. • Handle inquiries and perform related duties including ad hoc and fulfilment related tasks as assigned. • Provide technical fulfilment expertise for incoming, onboarding and existing customers. • Create customer retention using value proposition and continuous improvement. Job Requirement • At least 1 year experience in sales, business development, account management, customer success or operations role. • Experience in 3PL logistics business, particularly fulfilment and warehousing. • Track Record on provide service that is up to shipper or platform expectation. • At least Diploma / Degree in any field. • Strategic, innovative, and creative personality with a strong business acumen. • A passion for working in and managing a fast-paced, collaborative environment. • Adept multi-tasker with ability to quickly prioritize and effectively delegate tasks. • Operations or account management experience in Logistics market (either eCommerce or B2B) • Strong existing working relationships with clients and internal teams. • Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms) • Proficiency in English and Bahasa Melayu (Reading, Writing & Speaking. • Proficiency in Mandarin will be added advantage for handling of overseas clients)