Customer Service Executive (Order Fulfilment)

We are seeking a proactive and customer-oriented Customer Service Executive to join our team. The ideal candidate will handle customer inquiries, process orders, and actively support sales activities. Job Responsibilities: • Respond to customer inquiries via phone and email in a timely and professional manner. • Provide product information, quotations, and order status updates. • Process sales orders and coordinate with logistics/warehouse for timely delivery. • Handle and resolve customer complaints or issues efficiently. • Maintain accurate customer records and service history in the CRM system. • Support the sales team by generating quotations, preparing proposals, and managing documentation. • Prepare Purchase Requisitions (PR) / Sales Orders (SO) and arrange delivery. • Arrange installation and demonstration of packaging and warehousing machines and equipment. • Job Requirements: • Diploma or equivalent; a degree in Business, Sales, or related field is a plus. • At least 2 years of experience in order processing and/or sales support preferred. • Able to cope in a fast-paced working environment while maintaining accuracy and quality. • Strong communication and interpersonal skills. • Good organisational and multitasking abilities. • Independent and self-motivated, desire to acquire new knowledge, good initiative and with positive working attitude. • Proficient in Microsoft Office and CRM systems.