Student Support Officer # Bedok Reservoir Road

Company Overview Greensafe International Pte Ltd provides consulting, training, auditing, and outsourcing services focused on Workplace Safety & Health, Environmental, and Quality solutions across various industries and workplaces. Job Summary Support student discipline and welfare by managing daily operations, investigating incidents, mentoring students, and maintaining accurate records to promote a safe and supportive school environment. Responsibilities • Manage daily discipline operations including monitoring latecomers, detention, suspensions, and conducting walkabouts within the school and surrounding neighborhood • Investigate student incidents, follow up with involved students, and engage parents to resolve issues effectively • Guide and mentor students with disciplinary challenges, tracking their progress to support positive behavior change • Maintain accurate and confidential records of student interactions, disciplinary cases, and investigation findings using Word and Excel • Follow safeguarding and emergency protocols, escalating concerns about student safety or well-being promptly • Handle student and family information in strict compliance with PDPA confidentiality requirements • Perform additional student management and school operational duties as assigned Preferred competencies and qualifications • Minimum 1 year of experience in discipline management, case management, or behavior support involving youths • Relevant qualifications or certifications in youth work or related fields • Experience with restorative practices or structured behavior management frameworks • Strong communication and interpersonal skills to engage students and parents effectively • Emotional resilience and cultural sensitivity to manage high-pressure situations and interact fairly with diverse backgrounds Working Hours: Monday to Friday, 7:30 AM – 5:00 PM, including a lunch break.