Admin Executive (Service Excellence)

About the Role 📍 Location: Nearest MRT, Somerset 🕒 Working Hours: Monday - Friday : 8.30am - 6.00pm 💰 Salary: Up to $2.7K/month 🗓 Start Date: Immediate 📅 Duration: 6-month contract (there's a possibilities of extension) Summary Of The Role We are looking for a Admin Executive to support the Service Excellence and Service Experience Design teams within the organisation. Key Responsibilities: • Support feedback management operations, including organising feedback data and tracking escalated cases • Prepare and maintain FAQs, feedback-handling guides, briefing materials and SOPs • Support the onboarding of a feedback management system across different divisions • Track project progress and coordinate stakeholder engagements • Organise feedback and prepare basic reports, dashboards and summaries • Support workshops, focus group discussions, meetings and other events • Prepare meeting minutes and track action items • Assist with presentation slides, infographics, videos and other communication materials Key Requirements: • Diploma or equivalent qualification in Business Administration, Communications, Information Systems or a related discipline. • Good written and verbal communication skills to prepare documents, reports and stakeholder correspondence. • Good administrative, organisational and coordination skills, with the ability to manage multiple tasks and deadlines. • Working knowledge of Microsoft Office, particularly Excel and PowerPoint. • Comfortable handling data, reports, records and documentation accurately. • Experience using content-development or design tools, such as Canva, Cap Cut or similar platforms. • Able to work independently and collaborate effectively with internal and external stakeholders. Interested candidates please click “Apply Now”. We regret to inform you that only shortlisted candidates will be contacted for further interviews. Rachel Tham (Reg No.: R23114253) BGC Group Pte Ltd (Outsourcing) EA 05C3053 By submitting your resume or personal data, you consent to BGC Group Pte Ltd collecting, using, and disclosing your personal data to our clients and partners for the purpose of evaluating your suitability for job opportunities and related recruitment services. You acknowledge that you have read, understood, and agree to our Privacy Policy for Job Applicants, available at https://bgc-group.com/notice-for-job-applicants.