Outbound Operations

Job Description • Manage regular travel company daily operations • Arrange tour transportation, accommodation • Handle travel operations including reservations of tours & hotels, air ticketing, travel coordination and customer support • Responsible for handling outbound calls in a professional and efficient manner • Interacts with local travel agents and oversea travel agents. • Follows company procedures, guidelines and standards in building productivity, accuracy of work and punctual attendance. • Provide general secretarial support in overall office operations, assignments, and projects • Post information, file documents and maintain paper and computer records management/file systems • Coordinate reservations, contracts, and record keeping for tours and facility reservations • Provide service to customers by answering questions, providing information, making referrals, and assuring appropriate follow-through and/or resolution • Ensure booking are processed / deadline by local arrangement are met and issuing of vouchers • Ensure travel documents are processed accurately Requirements • Minimum GCE O' Level & above or preferably Diploma in Tourism from a recognized Polytechnic • Experience in the Travel Industry is an added advantage • Preferably minimally 1 year of working experience in Outbound Operations • Meticulous administrative and operational skills • Computer literate with knowledge of Microsoft Word, Excel, Travelport/Airline systems are preferable • Proficient and fluent in Mandarin is a must, and English will be added advantage • Able to work independently • A proactive team player who can work in a fast-paced environment "We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."