Lead Consultant (Unified Communications)

Make an impact by: Provide 24x7 standby support , ensuring high availability and performance of cloud-based infrastructure through proactive monitoring and maintenance. Manage Level 2/3 incidents, including high-severity escalations, root cause analysis, and end-to-end incident resolution. Execute configuration, problem, and change management (CR/MACD) for vSBC and network components, including hardware/firmware upgrades and security remediation. Collaborate with vendors and ecosystem partners on platform upgrades, patches, VAPT activities, and escalations, while delivering monthly service reports to drive continuous improvement. • Strong investigative, problem-solving skills - ability to identify problems and provide solutions in Router, Switches, Firewall • Perform regular monitoring and maintenance of the cloud-based infrastructure to ensure optimal performance and availability • Manage and mitigate escalations of high impact system failures and assist in tracking the incidents till closure. • Hardware/Firmware upgrade/update due to bugs/vulnerabilities • Manage & support yearly VAPT • Work with Ecosystem partners for platform upgrade or patches • Analyse all incidents logged and advise/recommend short term/long term fix • Good Team player • Manage 3rd party vendors/partners for the delivery and installation of hardware. Skills for Success: • Degree in Engineering, Telecommunication, IT discipline • Preferably with at least 5 years’ experience in Telecommunication / Network Infrastructure Support • Professional certifications in Ribbon SBC • Professional certifications in Contact Center • CCNA