Graphics Falcon Current SIE Associate Engineer

Job Description This position supports the team in ensuring the quality and reliability of Graphics Inkjet Supplies to meet targeted performance standards and deliver a positive customer experience. The SIE Associate Engineer (AE) analyzes defective supplies from the field for Falcon printheads (TIJ4 & Gen5i) and conducts system testing for change qualifications and quality issues. Additionally, the SIE AE compiles reports on supplies quality performance and defect findings. Roles and Responsibilities • Support engineers on product testing for qualification of change, quality issues and NPIs, including compilation and publishing of test result / findings • Perform failure analysis on defective supplies return from the field or printer factory, including generate & publish failure analysis report on autopsy work done • Monitor field performance of supplies and diagnose any abnormalities in the performance trend, including escalation of findings to engineering team to take further actions • Develop and work on improvement projects to enhance the productivity, issue detection capability or quality of the supplies • Compile and publish management reports on supplies quality performance • Education and Experience Required • Diploma in Engineering or possess equivalent experience • Experience with data mining and analysis • Experience with solving manufacturing and engineering problems • Demonstrate competency in using excel and powerpoint software. • Strong interpersonal skills • Able to work independently as well as a team player • Communicate well in English both written and verbal • Good analytical skills, detail-oriented and meticulous • Able to work under stress and multi-task • Experience with using or developing PowerBi dashboards would be an added advantage Disclaimer • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.