Home Print Quality Business Planner

Job Summary The Principal Business Planner serves as a strategic partner to the Director of Home Print Quality, helping translate organizational priorities into measurable outcomes. This role drives business planning, operating cadence, performance management, executive communications, and cross-functional alignment across product quality, customer experience, engineering, support, and operations teams. The position acts as a force multiplier for leadership by providing data-driven insights, identifying risks and opportunities, and ensuring disciplined execution of key initiatives. Responsibilities • Lead annual and quarterly business planning, goal setting, and performance tracking for Home Print Quality. • Own organizational operating rhythm including staff reviews, business reviews, leadership meetings, action tracking, and executive updates. • Develop executive-ready narratives, presentations, dashboards, and decision briefs for senior leadership. • Drive KPI governance and performance measurement across quality, customer satisfaction, product performance, support experience, and operational excellence metrics. • Partner across Quality, Engineering, Customer Support, Product Management, Finance, and Operations to align priorities and drive execution. • Convert complex data into actionable business insights, recommendations, and strategic choices. • Identify emerging risks, dependencies, and execution gaps and facilitate timely escalation and resolution. • Support organization design, workforce planning, budget planning, and strategic initiatives as required. • Lead special projects that improve customer experience, quality outcomes, operational effectiveness, and business performance. • Leads and provides guidance and mentoring to less-experienced staff members to set an example of program management innovation and excellence. Education & Experience Recommended • 10+ years of experience in business planning, strategy, program management, operations, consulting, finance, or a related business function. • Demonstrated ability to partner effectively with senior leadership teams. • Strong analytical and problem-solving skills with experience building executive insights and business recommendations. • Experience establishing KPIs, dashboards, business reviews, and operating mechanisms. • Exceptional executive communication, storytelling, and presentation skills. • Track record of driving cross-functional alignment and delivering results in highly matrixed organizations. • Strong business and financial acumen with experience supporting strategic planning and investment decisions. • Proven ability to manage ambiguity, balance competing priorities, and independently drive execution. • Experience leveraging data and AI-enabled insights to improve business decision making. • Preferred: familiarity with product quality, customer experience, engineering, support operations, or technology businesses. Preferred Certifications Program Management and Quality Certification (Lean Sigma, ASQ etc.) preferred What success looks like • Clear tracking of budget and business KPIs • Leadership has clear visibility to business performance, emerging risks, and strategic opportunities. • Decisions are supported by trusted data and actionable insights. • Critical quality and customer experience initiatives execute with discipline and transparency. • Cross-functional teams are aligned around common goals, priorities, and outcomes. • The Home Print Quality organization operates with rigor, accountability, and an effective executive cadence.