1 Year Team Lead (Call Centre Customer Service) | Greenwich Drive | Up to $4800 #NKA

Location: Greenwich Drive (Company transport provided at Serangoon, Kovan, Woodlands) Duration: 1 year contract Working Hours: 8:30am to 6:15pm (Monday to Friday) Weekly rotate 10:30am to 8:15pm 830am to 6pm 230pm to 12mn Salary: Up to $4800 + 1 month bonus Job Responsibilities: • Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions. • Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary. Develop responses for clearance with ServiceSG’s Service Transformation & Planning Team. • Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference. • Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives. • Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes. • Maintain accurate and up-to-date records of operations activities and provide administrative support to the team. • Communicate and coordinate with internal and external stakeholders to address operational challenges. • Assist in preparing reports and metrics for internal reviews and meetings. Ally (Kubota Ayako) CEI Reg. No. R26161457 EA Lic: 99C4599 Recruit Express Pte Ltd