IT Engineer – Lab & Manufacturing | Windows, SCCM, IT Support, Regulated Environments >> regional IT System Integrator

YOUR NEW JOB IT Engineer providing Tier 2/3 IT support for lab & manufacturing systems in a regulated environment. This is a 12-month renewable contract, based at the client’s Woodlands site, working Mon–Fri, 8am–5pm onsite. Some after-hours standby may be required. WHAT YOU’LL BE DOING • Support lab & manufacturing systems, resolving Tier 2/3 issues • Manage ServiceNow incidents & SLA-related issues • Deploy software, patches & security tools using SCCM • Troubleshoot complex Windows, Linux & infrastructure issues • Perform root-cause analysis & support incident investigations • Maintain system documentation, configurations & audit records • Support IT projects across global & regional teams • Create work instructions, test plans & knowledge articles WHAT IS NEEDED FROM YOU • 6+ years in desktop, end-user or IT infrastructure support • Required: experience in biotechnology, pharmaceutical, laboratory or other regulated environments • Strong Windows & Windows Server experience • Experience with Linux & cloud services • SCCM or similar endpoint management tools • System patching, software deployment & incident management • Knowledge of AD, DHCP, DNS, GPO, file sharing, databases, networks & firewalls • PowerShell, SQL or similar scripting experience • Good problem-solving & stakeholder communication skills WHAT WILL MAKE YOU STAND OUT • ITIL experience • Microsoft certification • Experience supporting global lab or manufacturing environments • Strong understanding of compliance requirements in regulated environments