L1 IT Support Engineer (West)

Job Overview and Responsibilities : • Support IT Projects - Assists IT Specialist in daily IT operation tasks. - Assist in the implementation and rollout of new IT-related projects across the organization. • Vendor Coordination and Integration - To effectively coordinate with incumbent vendors for the Zebra mobile computers, tablets and IT related equipment repair and related services to ensure continuity and compatibility. • Handling IT Service Requests - Provide IT technical support to end users such as PC hardware & software, MS Windows & Offices, RF/PDA, Printers, Network, APs, Wireless LAN, CCTV, Google Suite, Email, Mobile devices, WMS & other in-house applications. • Documentation - To update the helpdesk on daily incidents, unlock accounts, update tickets on task completed activity. - Maintain confidentiality and comply with our IT policies. • Desktop Management and Patch Management - Maintain and operate patch management programs and ability to manage remote computers using beyond trust software for IT Support. • Web Help Desk - Primary Support for end user support including user onboarding and offboarding. Minimum requirements : • At least 1 year Level 1 IT Support with End User experience. • Minimum ITE/ Diploma in Computer related. • Team player with initiative to resolve issues. Interested candidates may email me your CVs at jonathan.tan@thehacens.com. We regret to inform that only shortlisted candidates will be contacted.