Support Assistant (Up to $3K) #NJN

Responsibilities • Responsible for providing applications support to end users (e.g., MS Office, Windows, Glovia, etc.). • Assist in creating report templates and customization in Glovia. • Primary support for email administration, including user creation, password assignment, and user training on email usage. • Assist in assigning User IDs and Passwords to determine the level of security to be attached to all applications. • Provide secondary support to Helpdesk and End User support for PCs, laptops, hardware, and software. • Responsible for problem troubleshooting and developing solutions pertaining to problems encountered in applications. • Provide basic training to users for applications (e.g., Glovia, Endpoint, VPN, O365, etc.). • Responsible for PC creation, liaising with vendors, and managing vendors. • Responsible for assisting the IT Manager in Project Management, IT documentation, etc. • Responsible for completing ad hoc tasks as delegated by the IT Manager. • Required to travel to company site for on-site support. Requirements • Hands-on expert-level experience with two or more of the following, and strong understanding of the remaining technologies: • OS Administration (Linux/Windows, etc.) • OS Installation (Linux/Windows, etc.) • Microsoft applications (Excel, PowerPoint, Word, etc.) • OS Installation/Administration experience • Virtualization (VMware, Hypervisor, etc.) • Basic knowledge of Networking, Security, and Infrastructure • Basic knowledge of ERP, MES • Demonstrated strong troubleshooting and investigative skills. Jessica Nguyen Huynh Thanh Truc CEI Reg. R23113787 EA License No. 99C4599 • We regret that only shortlisted candidates will be notified.