Perm Customer Service Associate - Service Centre (Insurance, Office Hours) #BLM

Jobs Responsibilities • Attend to walk in customers and Financial Representatives, Insurance policy enquiries and servicing requests within established turnaround times. • Provide clear and professional assistance on policy related matters; follow up promptly on cases that cannot be resolved during the initial interaction. • Assess and handle customer feedback, appeals and minor complaints, coordinating with relevant stakeholders to achieve timely and appropriate resolution. • Maintain a high standard of frontline customer service while ensuring transactions and servicing activities comply with established procedures and regulatory requirements. • Support other customer touchpoints when required to ensure continuity of customer service. • Participate in service improvement projects and provide operational support across different Service Centres or customer touchpoints as assigned. Job Requirements • Relevant experience in customer service, frontline servicing, contact centre or insurance operations would be advantageous. Application Procedures Interested candidates, please email your resume to: Attention: Lynn Mak Ling Ling (CEI No. R1986990) lynnmak@recruitexpress.com.sg Recruit Express Pte Ltd (EA No. 99C4599) We regret that only shortlisted candidates will be notified.