Scheme Support Services Executive

Job Title: Scheme Support Services Executive Job Summary Responsible for handling scheme-related enquiries, applicant change requests, appeal assessments, and administrative/operational support to ensure smooth delivery of scheme services. Roles & Responsibilities • Handle mailbox enquiries from members of the public and device/connectivity partners. • Process approved applicants’ change requests, including address and assistance package updates. • Review and prepare appeal assessments using information from AUTHORITY’s system and submit appeals for approval. • Support administrative and operational activities, including project coordination, data analysis, and collateral replenishment requests to service touchpoints such as Community Centres and Libraries. • Perform other duties as assigned by AUTHORITY. Requirements • GCE ‘A’ Level with at least 3 passes, Diploma, or recognised equivalent qualification. • Minimum 2 years’ relevant experience in bill/claim verification, appeal reviews, enquiry handling, data management, administration, or customer service. • Intermediate proficiency in Microsoft Outlook, Excel, and Word . • Good administrative, communication, coordination, and analytical skills. • Able to work accurately and manage multiple tasks within stipulated timelines.