Systems Engineer

Job Responsibilities: • Provide daily support for systems software, networks, servers, and end-user devices via IT Helpdesk, remote assistance, and onsite support. • Station at client sites or travel to multiple locations daily as required. • Configure, maintain, and troubleshoot network infrastructure for office and store locations, including LAN, WAN, WLAN, VPN, and wireless systems. • Administer and manage server infrastructure (on-premises and cloud), including AWS, DNS, Active Directory, DHCP, and domain controllers. • Deploy and manage customer server hardware, virtual machines, storage appliances, routers, firewalls, switches, and other network equipment. • Plan, lead, and execute system and network infrastructure deployment projects. • Assist in developing infrastructure designs based on technical requirements and standard IT service offerings. • Monitor system and network performance, troubleshoot issues, and ensure uptime meets service level agreements (SLAs). • Implement proactive improvements by analyzing past incidents and identifying weaknesses in the infrastructure. • Implement and maintain network and system security measures including firewalls, IDS/IPS, and secure access policies. • Apply formal change management, incident management, and problem management processes. • Maintain documentation, checklists, and regular reports for operational tasks. • Perform other ad-hoc duties as assigned. Requirements: • Diploma/Degree in Information Technology or a related discipline. • Hands-on experience working in a Windows environment. • Microsoft-related certifications or other relevant technical qualifications will be an advantage. • Strong interpersonal and communication skills, with the ability to work effectively with all levels of personnel. • Independent, self-motivated, and capable of handling responsibilities with minimal supervision. • Ability to prioritize tasks effectively and perform under tight timelines. • Strong analytical and problem-solving skills. • Hands-on knowledge for Cloud Platform – MS Azure, especially Entra, M365 Security etc will be an advantage