IT Engineer

Position Summary The IT Engineer plays a critical role in delivering advanced IT support within Global Lab IT environments. This position provides tier 2/3 technical support, ensuring system reliability, security and compliance across specialized environments. Key Responsibilities: • Provide tier 2/3 support for Lab and Manufacturing systems, ensuring minimal downtime and adherence to SLAs. • Manage and resolve ServiceNow tickets related to lab and manufacturing environments. • Deploy and maintain software, patches, and security tools using SCCM. • Collaborate with Global Lab IT teams and other technical groups to troubleshoot complex issues and deliver root-cause analysis. • Skilled at collaborating with support teams for detailed investigations and presenting technical analysis findings related to SLA Incident Management. • Create and review engineering and technical documents, such as work instructions, test plans, and knowledge base articles. • Support global and regional IT projects, ensuring alignment with compliance and security standards. • Maintain accurate system configurations and documentation for audits and operational readiness. • BS/BA Degree in Computer Science or engineering preferred • ITIL experience • Microsoft Accreditation or Relevant Experience Qualifications: • 6+ years of experience in desktop or end-user support, with exposure to lab and/or manufacturing environments • Strong knowledge of Windows and Server operating systems • Experience with Linux & Cloud Services • Working knowledge in SCCM or similar endpoint management platform • Experience with system patching, software deployment and incident management • Familiar with PowerShell, SQL query or similar scripting languages for automating routine tasks • Knowledge of Active Directory, DHCP, DNS, File Sharing, GPO, Database, Network & Firewall Administration • Understanding of regulated environments and biotech industry practices is a plus • Has a strong track record of solving complex problems and achieving results • Skilled in collaborating with global teams and engaging diverse stakeholders All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.