IT Support Engineer

Job Description • Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems • Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.) • Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management • Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs • IT asset management and other adhoc duties as assigned • Knowledge of ITSM or ITIL will be an added advantage Job Requirements • Good knowledge of Windows OS, AD, Office 365 • 2-3 years of relevant working experience, preferably from SI environment • Strong problem solving skills and positive attitude • Good coordination and communication skills with internal and external customers • Able to work independently with minimum supervision • Excellent customer management skills • Entry level candidates are welcomed to apply