Technical Engineer (Managed Print Services)

Job Responsibilities • Perform desktop, printing and related support. • 1st/2nd level support and resolution, including technical issues involving desktop clients and hardware issues. • Provide technical service to end users, troubleshooting issues related to laptops and printers • Manage Windows XP, Windows Vista, Windows 7, MS Office Applications, network connectivity, printer mapping etc. • Manage email messaging configurations and troubleshooting issues for Outlook. • Provide installation, repair and preventive maintenance serivces on client's copiers • On site troubleshooting on hardware and software solutions related to copiers • Servicing of Servers,Windows PC,Macbook and Ipad • Distribution of paper to copiers as required • Ad hoc duties as assigned Job Requirements • Diploma / NITEC Qualification in Computing or similar • Must be comfortable to be stationed in specific client's site for long period of time • Main service provider to chinese client. Knowledge of basic Mandarin dialects is essential • Good knowledge in software applications, preferably with networking proficiency • Positive attitude and great customer service • Independent and good team player • Technical experience in the photocopier industry will be an added advantage